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General Manager Aqua-Tots Swim Schools - 3.6 Eagle, ID Job Details Full-time $47,000 - $50,000 a year 3 hours ago Benefits Paid training Health insurance Dental insurance Paid time off Employee discount Qualifications Customer communication Recruitment process management Team supervision Operational management In-person customer service Employee relationship building Performance management Team development Key Performance Indicators Supervising experience Interviewing Adaptability Business operations School staff supervision Lean management Data-driven decision making General management Stakeholder relationship building Full Job Description Aqua-Tots is looking for a hands on leader. A leader that will work side by side with their team and customers. Developing staff, training, motivating them to improve their skills to serve our customers. Must have great patients, goal setter, undersgtands performance metrics and accountability that goes with them and budgets The manager will lead the daily operations. Must have the ability to make quick decisions, problem solver, m otivator, self discplined. Tremendous customer service skills in working with your customer base. Have great initiative to grow the school, be creative and always pushing to be better. The General Manager trains and develops staff provides exceptional customer service, handles customer concerns. You will work hands on with the Staff. Creating a high-energy, motivating experience for everyone who comes to our school. Gives the staff direction, solves problems and shows leadership. Managing and motivating your team is a key piece to your success. Most of your staff is PT. Creating a place that is fun to work, full of energy and most important everyone's focus is on the kids learning to swim. This is not just an admin job handing out assignments, you have to work with your team, teaching them the skills needed to do their job, interact with customers and even develop lessons. The right person must be a self driven person who works towards goals and growth. Main accountabilities include, but are not limited to: Leading the Swim School team in successful day-to-day operations while creating a culture people thrive in. Identifying talent, interviewing, and hiring new staff handles personnel decisions regarding the staff, including recegnition, motivation, discipline and terminations. Training and developing all Staff (a Big part of the job) Increasing student enrollment and maintaining a budget Handling phone calls Speaking to potential new customers about our service, giving tours, etc... Observing and coaching instructors on their swim lessons Being able to teach lessons when necessary interacting with Customers about their lessons, services, etc... Accountable for performing administrative duties including payroll, inventory, billing, proper cash handling, scheduling, etc. Leading by example and being a role model of the standards and behaviors consistent with Aqua-Tot's core values and culture. Successfully communicating company changes/focus to the team Ensuring that safety and security standards are emphasized and adhered to and that employees are trained to ensure no unsafe situations Maintaining a clean facility with excellent customer service Responsible for marketing opportunities, grassroots marketing, and company events. Knowledge/Skills Ability to develop positive working relationships with all personnel Ability to speak clearly and listen attentively to customers and employees Knowledge of and the ability to use a PC and Microsoft Office Suite, ability to adapt and succeed in a fast-paced environm Self Driven and strong work ethics Be a creative thinker, make quick decisions, Problem Solver and Multi-Task Work experience in a supervisory role and customer service experience a must. Training and development helpful While the schedule can vary some, but usually is four weekdays and Saturday half day. Most of our swim lessons are between 4 pm and 7:30 pm and the GM needs to be there most that time. If you like to be interactive, moving around, working with a team side by side, helping individuals grow and develop. If you have the work ethic and understand as the GM you are accountable for all aspects of the school. If you like every day is a little different than the one before it and accept challenges and responsibility for the growth and development of the store and love working with people and are a

SELF DRIVEN, DEDICATED HARD

WORKER, then this is a position for you. If you feel you meet our requirements and are interested in pursuing a career with Aqua-Tots, then please send us your resume with a cover letter giving us a brief explanation of why you are interested in this opportunity and why you are a good candidate. Resumes without a cover letter will not be considered.

Our tag line is simple:

Safety First, Fun Always!

Pay:

$47,000.00 - $50,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off Paid training

Work Location:

In person