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Now viewing: Assistant General Manager
RO
Restore of Mt Juliet
Assistant General Manager
Job Description
Are you organized, sales-aware, and comfortable holding a team accountable without losing the hospitality that makes members want to come back? This position is built for a hands-on leader who enjoys coaching from the floor, creating great client experiences, and turning daily execution into measurable growth. Core Responsibilities
- Achieve daily sales goals & close rate goals by leading daily floor execution, coaching, and shift accountability
- Drive membership conversions through wellness guidance, service education, and confident client conversations
- Maintain customer retention targets by protecting member relationships through follow-up, service recovery, and consistent client engagement both in and out of studio
- Drive same-day rebookings by ensuring clients leave each visit with a clear next step.
- Improve services per member value per visit by coaching appropriate service recommendations, upgrades
- Improve return visitors by managing lead follow-up and CRM discipline so no sales opportunity is missed
- Achieve monthly revenue goals by identifying gaps, missed opportunities, and coaching needs during each shift
- Maintain studio readiness, cleanliness, hospitality standards, and operational consistency
- Ensure adherence to SOPs through staff training rain and reinforcement
- Communicate wins, concerns, client issues, and team trends to the General Manager
- Drive referrals, reviews, local events, and community outreach through targeted efforts
- Typically provide management coverage on the weekends Qualities of a Successful AGM
- Believes selling is serving when recommendations are tied to client outcomes.
- Leads from the floor and coaches in real time.
- Balances hospitality, urgency, accountability, and emotional intelligence.
- Communicates clearly and follows through without constant reminders.
- Notices small misses before they become recurring problems.
- Is organized, calm under pressure, and comfortable with KPI conversations.