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NORWALK FURNITURE

Textile Support Specialist

Pay: $20/hr

Posted: 3 days ago

Location: Norwalk, OH (Onsite)

Last Updated: 3 hours ago

Hours: Full-Time

Expires: 10/7/2026

Job Description

Overview Manages textile-related activities for fabrics, leathers, and trims, providing technical support, coordinating market preparation efforts, and cultivating strong vendor relationships to ensure product quality, timely execution, and operational effectiveness.

KEY RESPONSIBILITIES

Vendor Management Obtain acknowledgements; run no acknowledgement report. Obtain open order reports. Review open purchase orders. Balance/close purchase orders that have all covers are received. Track supplier delivery performance. Manage vendor escalations. Coordinate returns and claims. Product & Vendor Coordination Manage cover issues with vendors. Serve as department technical resource for warranty/claims. Initiate Return Authorizations with vendors. Facilitate fabric testing and evaluations. Review vendor performance from a product perspective. Evaluate & set up new fabric and leather introductions. Maintain cover issue tracking. Forecasting Usage reporting and trend analysis. Top Selling Cover Lists for Markets & Design Wall Covers by Grade Lists for Markets & Design Wall Weekly WBD and discontinuation reviews & announcements. Analyze fabric usage trends for semi-annual WBDs System upload for WBD & Discontinued Covers Market Support Log in all requested colorlines for each market. Follow-up to receive by need by date Organize colorlines on tables in Design Room Design room oversight with new & phased out covers. Perform sew seam testing for prospective covers. Request Spec Sheets on selected covers. New market introductions & set-up of covers. Fabric Assignment & Set Up /Control Cards / Uploads Serve as department technical resource. Production Support Communication on shortages. Provide ETA updates. Customer Support Answer customer inquiries regarding: Cover availability, ETAs, Status Notification of reselects for WBD & Discontinued Covers for Dealers Hot Cover Accuracy for Weekly Announcement Reports Administrative Support Maintain master tracking reports. Develop & Improve tracking reports. Assist with process instructions. Assist Director with project coordination. Business travel, as needed. Other duties as assigned to assist & support department objectives.

Pay:

From $20.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person