Find & Apply For Operations Manager / Supervisor Jobs in Melbourne Village, Florida

Job Description Help for Job Description. Opens a new window. Senior Business Operations Manager Job Locations US-FL-Home Requisition

ID 2026-168595

Position Category Project Management Clearance Public Trust Responsibilities Peraton is seeking a Senior Business Operations Manager (BOM) who will serve as a dedicated, though not necessarily exclusive, senior-level Contractor staff member responsible for managing the day-to-day business operations of the contract. This key role includes oversight of billing, ordering, and all related business processes. The BOM will act as an advocate for the customer, ensuring that all operational concerns and priorities are effectively communicated to and addressed by the Contractor's internal management and staff. May require travel to Tallahassee, Florida. Day to

Day Roles and Responsibilities:

Lead and manage business operations processes, including but not limited to service ordering, billing accuracy, invoicing cycles, and related procedures. Act as the customer's advocate within the Contractor organization, possessing the authority to direct internal resources and staff to achieve required business outcomes. Serve as the senior point of contact for operational matters, ensuring responsiveness and accountability to the customer's needs. Participate in all workgroups or committees created by either Peraton or the client to provide input and represent business operational interests. Ensure all operational procedures align with contractual obligations and government expectations. Identify and resolve issues related to business operations, proactively recommending improvements. Support transparency and compliance in business operations through documentation, reporting, and quality assurance. End-to-end oversight of contract billing operations, including rate accuracy, service usage validation, invoice generation, and dispute resolution Responsible for tracking the full lifecycle of client orders (circuit installs, upgrades, disconnects, CPE, etc) Coordinates with internal provisioning, field services, and transport partners to ensure timely and correct delivery Ownership of process maps, SOPs, and workflows related to service delivery and support Develops and manages business controls, documentation standards, and approval workflows Supports SLA scrubbing, RCA tracking, and SLA credit documentation •Position is part of a proposal opportunity•

Qualifications Basic Qualifications:

High School diploma and 12 years of experience, may have supervisory or lead experience Must be a U.S. Citizen with the ability to obtain a Public Trust 5+ years' experience working with government clients, preferably in roles involving operational oversight or service delivery. Strong verbal and written communication abilities, with the proven capability to effectively communicate at all levels within an organization, including executive leadership. Ability to advocate on behalf of the client and direct internal resources to meet operational expectations. Experience with telecom billing systems, e.g., custom

ERP/OSS/BSS

platforms, Florida CSAB a plus. Ability to audit, reconcile, and report on large-scale invoices (e.g., by agency, circuit, or service category) Familiarity with change orders, MACDs (Moves/Add/Changes/Disconnects), and SLA impacts Skilled in using and integrating billing, ordering, ticketing, CRM, and asset management systems

Preferred Qualifications:

Experience with ...For full information see follow application link. We are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.