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Director of Firm Operations

BAC CPA LLC

| Dyersville, Iowa | Full-Time, On-Site $60,000-$90,000 + Performance Bonus BAC is a growing, multi-location CPA firm serving businesses and individuals throughout eastern Iowa. We're technology-forward, team-focused, and always looking for better ways to serve our clients and support our people. We're looking for a Director of Firm Operations to help run the business so our CPAs can focus on client work. This is not an administrative support position. You'll lead our payroll and administrative teams while overseeing firm operations, HR, client onboarding, processes, capacity planning, and operational compliance. We're looking for someone who sees a process that isn't working and wants to make it better—and who can lead others through the change. Compensation & Benefits $60,000-$90,000 base salary , depending on experience Performance bonus tied to operational goals Health, dental, and vision insurance

SIMPLE IRA

with 3% employer match 120 hours of PTO plus firm holidays Paid professional development, CPE, and certification support Direct access to firm leadership and the opportunity to help shape how BAC grows What You'll Own Payroll Operations Oversee service quality, accuracy, and turnaround for client payroll Build and maintain quality-control processes, checklists, and reconciliations Oversee payroll tax notices, filing calendars, and multi-state compliance Coach and develop our payroll lead Oversee BAC's internal payroll Firm Operations Manage the firm's operating rhythm, priorities, and accountability across locations Build capacity plans to match workloads with staff availability and identify bottlenecks before deadlines are affected Develop, document, and improve firm workflows and standard operating procedures Oversee TaxDome as our primary system for workflows, deadlines, and client communication Look for opportunities to improve efficiency, consistency, and the client experience Client Onboarding Own the new client onboarding process from engagement through handoff Ensure documents, system setup, billing, and internal assignments are completed Create a consistent onboarding experience so important steps don't get missed People & HR Oversee recruiting, employee onboarding, development, benefits, and offboarding Manage benefits and open enrollment, manage broker and carrier relationships Maintain employee policies, handbook, and personnel records Track professional licensing and CPE requirements Serve as a resource for employee questions related to payroll, benefits, and policies Security & Business Continuity Oversee BAC's written information security program and related compliance requirements Maintain business continuity, disaster recovery, and incident-response procedures Coordinate access reviews and employee security training What We're Looking For Required 5+ years of experience in operations, HR, payroll, firm administration, or a related leadership role Hands-on payroll experience, including payroll compliance and tax notice resolution Experience leading employees and improving processes Strong organizational skills with excellent follow-through Ability to manage multiple priorities and deadlines Confidence working with employees, clients, and firm leadership Ability to build processes that are practical, clear, and actually used Strong written and verbal communication skills Preferred Experience in public accounting, professional services, or another deadline-driven environment Experience overseeing quality for a client-facing service QuickBooks, Intuit payroll, TaxDome, or similar software experience Familiarity with information security requirements for financial or tax firms SHRM, PHR, payroll, operations, or similar professional certification You'll Be a Great Fit If... You naturally see the details and the bigger picture. You enjoy creating order, improving systems, developing people, and making sure things get finished. You're willing to ask, "Why are we doing it this way?" —and then help build a better way. You don't need to personally do everything. You know how to set expectations, create accountability, coach a team, and make sure the right things happen at the right time. Your First 90 Days You'll spend your first few months learning BAC, getting to know your team, understanding how work moves through the firm, and identifying opportunities for improvement. From there, you'll begin taking ownership of firm priorities, client onboarding, payroll quality control, and capacity planning. Location This position is based in our Dyersville, Iowa office , with limited travel between BAC locations. Ready to help us build what's next? We'd love to hear from you at hr@bac.cpa.

BAC CPA LLC

is an Equal Opportunity Employer.

Pay:

$60,000.00 - $90,000.00 per year

Benefits:

Dental insurance Employee assistance program Health insurance Health savings account Paid time off Professional development assistance Retirement plan Vision insurance Application Question(s): Do you have experience managing or directly supervising employees? Tell us briefly about a process you improved or rebuilt. What wasn't working, what did you change, and what was the result?

Education:

Bachelor's (Preferred)

Experience:

Operations, HR, and Payroll:

5 years (Preferred) hand-on payroll: 5 years (Preferred) Ability to

Relocate:

Dyersville, IA 52040: Relocate before starting work (Preferred)

Work Location:

In person