Find & Apply For Operations Manager / Supervisor Jobs in Kensington, Maryland

About SPIRIT Club SPIRIT Club is an inclusive fitness community that makes exercise accessible and welcoming for people of all abilities, including people with intellectual, developmental, and physical disabilities. Our Kensington location is a busy, friendly hub, and we're looking for someone organized, warm, and dependable to keep our scheduling and daily operations running smoothly. The Role This is an on-site role at our Kensington location that combines scheduling, administrative coordination, and front-desk coverage. You'll be the welcoming face at our front desk during our busiest hours and the person behind the scenes who owns the accuracy of our class and session schedules, keeps member records current, and stays on top of the data entry that keeps everything running. You'll be a key point of contact for members and partner organizations on scheduling, and you'll coordinate closely with trainers on coverage and last-minute changes. The best fit is someone who doesn't just respond to what comes up, but proactively spots scheduling conflicts, incomplete documentation, and missed follow-ups before they become problems. This is very much a people-facing, in-person job, you'll be greeting members and families at the front desk while juggling scheduling and admin work throughout the day. What You'll Do Provide a warm, welcoming presence at the SPIRIT Club front desk during peak midday hours, greeting members and families, checking members in, and answering and routing the main phone line Own class and session scheduling in Mindbody, resolving conflicts before they affect members or trainers Serve as the main scheduling contact for members, partner organizations, and trainers Maintain accurate member records, attendance, documentation, and program data across our systems Update member payment information and follow up on payments that need attention Support intake and onboarding for new members Monitor attendance and flag patterns to the Director (extended absences, repeated cancellations, completed trials)

What You'll Bring Required:

Hands-on Mindbody experience (scheduling, client management, attendance, or billing) Administrative, scheduling, or data-entry experience Comfort working at a front desk and interacting with members and families in person throughout the day Exceptional organization, attention to detail, and follow-through across multiple priorities Warm, professional communication by phone and in person Genuine interest in supporting an inclusive, mission-driven community

Preferred:

Experience in a fitness studio, wellness center, or therapy practice Experience with member records, billing follow-up, or coordinating with external partners or agencies Schedule This is an on-site position at our Kensington location, part-time or full-time, 20-40 hours/week. We especially need consistent front-desk coverage during peak midday hours (roughly 11:00 AM-3:00 PM), with additional hours built around that core. Open to a full-time role for the right person.

Pay:

$22.00 - $26.00 per hour Expected hours: 20.0 - 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off

Work Location:

In person