Find & Apply For Operations Manager / Supervisor Jobs in Royal Oak, Maryland

About Moofy's Farmhouse Moofy's is a 40-bedroom property on Maryland's Eastern Shore that hosts corporate retreats, team-building getaways, and family gatherings. Our 18-acre estate offers a variety of indoor and outdoor amenities to adapt to group goals for play, connection, and reflection. Our guests return for our warmth, attention to detail, and the feeling of home away from home —and our Guest Experience Coordinator plays a key role in that mission. Job Summary We're seeking an exceptional, people-oriented Guest Experience Coordinator to serve as Moofy's point person - helping guests plan their stay, welcoming arrivals, hosting activities, coordinating catering, and providing concierge services. Reporting to the General Manager, this role is ideal for an accomplished hospitality professional who loves creating a personalized and unforgetable guest experience. Key Responsibilities Pre-Arrival Planning Work with guests pre-arrival to build customized itineraries. Arrange transportation and coordinate catering, activities, housekeeping, and excursions with staff and vendors. Spot opportunities to enhance stays via upgrades and add-on services. Hosting Welcome and check in guests; orient them to the property, including water and animal safety guidelines. Serve as an approachable hospitality presence throughout each stay. Proactively check in with guests and resolve requests. Activities & Events Coordinate and host onsite activities (e.g., kayaking, pool, fire pit, art studio, farm-animal visits, etc.). Prep activity spaces and coordinate outside vendors. Support special events, celebrations, and corporate retreats. Catering & Hospitality Coordinate catering details — guest counts, dietary needs, setup, service — with guests and partners. Oversee the guest-facing portion of catered meals and bar service. Ensure event spaces are properly prepared. Concierge Services Assist with reservations, local recommendations, transportation, and excursions. Offer personalized suggestions to help guests make the most of their stay.

Schedule:

Monday-Friday, 10:00 AM-6:00 PM, approximately 40 hrs/week. Some evenings, weekends required during guest stays, with the weekly schedule adjusted accordingly. Hospitality is driven by the guest schedule, so flexibility is an important part of this position. Hours and days may shift based on guest arrivals, departures, activities, catered events, and overall occupancy. The regular weekly schedule will be adjusted accordingly to maintain approximately 40 hours per week.

Salary:

$52,000-$58,000/year

Benefits:

Paid Time Off Health care subsidy Staff discounts on bookings and amenities Growth and professional development opportunities Supportive, mission-driven environment in a serene natural setting Qualifications 4+ years previous experience demonstrating increasing responsibility in hospitality or guest services. Strong written and oral communication skills by email, phone, and in-person. Proficiency with basic computer skills and programs, including Microsoft and Google Suites and basic CRM platforms. Basic maintenance skills and facilities knowledge, with a willingness to learn new skills or tools as needed. Comfortable working around water (pool, dock, kayaking/boating) and farm animals. Valid driver's license and clean driving record. Food handler's certification (e.g., ServSafe), or willingness to obtain. Ability to stand for extended periods and lift/move up to 40 lbs. Ability to work independently and problem-solve under pressure with flexibility and a guest-first mindset. Ideal Candidate Dynamic and hospitality-minded, with organizational skills to juggle multiple stays, vendors, and activities at once, while maintaining warmth and approachability. Confident making independent decisions in a fast-moving environment. Familiar with local attractions and flexible for evenings, weekends, and on-call shifts. Proactive and creative, with a passion for representing a unique hospitality brand. Moofy's Farmhouse is an equal opportunity employer committed to an inclusive environment for all employees. This position requires a background check as a condition of employment. How to

Apply:

Apply directly on Indeed with your resume and a brief response to the following prompts: 1. Please describe your relevant hospitality experience. 2. Why are you interested in working with Moofy's Farmhouse? We look forward to hearing from you!

•

NOTE:

Interested applicants should apply through Indeed.

NO CALLS PLEASE.

•

Job Type:

Full-time Pay:

$52,000.00 - $58,000.00 per year

Benefits:

Employee discount Health savings account Paid time off Application Question(s): Please briefly describe your relevant hospitality experience. Why are you interested in working with Moofy's Farmhouse?

Experience:

Hospitality:

4 years (Required) Hospitality management: 2 years (Required) Event planning: 2 years (Required) Restaurant, catering, or bar: 2 years (Required) Vendor management: 2 years (Preferred) Transportation management: 1 year (Preferred)

License/Certification:

driver's license (Required) ServSafe (Preferred) Shift availability: Day Shift (Required) Night Shift (Preferred) Ability to

Commute:

Royal Oak, MD 21662 (Required) Ability to

Relocate:

Royal Oak, MD 21662: Relocate before starting work (Preferred)

Work Location:

In person