Find & Apply For Operations Manager / Supervisor Jobs in Battle Creek, Michigan

Job Summary Join our dynamic hospitality team as a Part Time Night Audit! In this energetic and vital role, you will be the backbone of our overnight operations, ensuring seamless guest experiences while maintaining the integrity of our property management systems. Your enthusiasm and attention to detail will help us deliver exceptional guest services during the quiet but crucial nighttime hours. This position offers a fantastic opportunity to develop your skills in hotel management, customer service, and front desk operations in a lively and supportive environment. Responsibilities Conduct nightly audits of all hotel transactions using property management systems such as OPERA or similar platforms to ensure accuracy and completeness. Manage guest check-ins and check-outs efficiently, providing friendly and professional service via phone and in person. Handle guest inquiries, resolve issues promptly, and deliver exceptional customer service with a positive attitude. Monitor hotel security procedures, including surveillance checks and emergency protocols, to ensure guest safety and property protection. Prepare detailed shift reports, incident logs, and financial summaries for management review. Assist with reservations, modifications, and cancellations using hospitality reservation systems while maintaining accurate records. Communicate effectively with guests, staff, and emergency responders during the night shift to uphold high standards of hospitality and safety. Skills Strong knowledge of hospitality management principles and front desk operations. Experience with property management systems (PMS), especially OPERA or similar platforms. Excellent customer service skills with a focus on problem-solving and guest relations. Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively. Familiarity with hotel emergency procedures and security protocols to ensure guest safety at all times. Proficient phone etiquette skills for handling reservations, inquiries, and client communication professionally. Previous resort or hotel experience is preferred to adapt quickly to our hospitality environment. This role is paid and perfect for motivated individuals eager to grow their career in the hospitality industry while delivering memorable guest experiences during the night hours!

Pay:

$14.00 - $14.50 per hour

Work Location:

In person