Find & Apply For Operations Manager / Supervisor Jobs in Charlevoix, Michigan

Dock Operations Manager Beaver Island Boat Company (BIBCO) - Charlevoix, MI Seasonal full time

Position:

April 1 - December 25 We're looking for a hands-on, people-oriented self-starter who thrives in a fast-paced, dynamic environment to join our team as Dock Operations Manager . As the central hub for all passenger, vehicle, and freight movements between the mainland and Beaver Island, our dock is the heartbeat of BIBCO's operations. You'll play a critical role in ensuring smooth, safe, and efficient daily ferry service while delivering exceptional customer experiences to island residents, visitors, businesses, and delivery partners. What You'll Do Supervise and coordinate the safe, orderly loading/unloading of passengers, vehicles, and freight while maintaining a clean and professional dock area. Oversee freight receiving, inspection, proper packaging/labeling, and preparation for island transport — always planning for Lake Michigan's unpredictable weather. Greet customers and drivers with a positive, helpful attitude and efficiently direct vehicles and foot traffic. Collaborate closely with Captains, crew, office staff, and delivery companies to manage schedules, communicate delays or changes, and resolve issues proactively. Maintain the company's work/supply list, place orders, and schedule repairs for vessels, dock facilities, and equipment. Provide thoughtful recommendations to improve policies, rates, schedules, and overall operations. Handle phone inquiries, take reservations when needed, and represent BIBCO and Beaver Island knowledgeably to the public. Secure and manage the luggage/freight rack during loading and unloading. Enforce all safety, security, and company policies while upholding our Mission Statement in every aspect of the job. What You Bring Prior experience in dock operations, freight handling/packaging, shipping logistics, and forklift operation. Strong customer service skills with a friendly, personable demeanor and comfort interacting with a wide variety of people. Proven ability to identify and solve problems before they escalate, especially in a multi-variable environment with many moving parts. Flexibility and innovation — you enjoy the satisfaction of wearing multiple hats in a small company setting. Diplomatic communication skills and the ability to coordinate effectively with captains, crew, office staff, and external partners. Basic business acumen, including understanding of responsibility, accountability, supplier relationships, and profitability. A strong commitment to safety, security, and ethical business practices.

Requirements:

Must be able to obtain and maintain a valid Transportation Worker Identification Credential (TWIC) . Ability to work a full seasonal schedule from April 1 through December 25 each year. We maintain a drug-free workplace and conduct pre-employment screening. Why Join BIBCO? This is more than just a dock job — it's a chance to be part of the essential transportation lifeline to one of Michigan's most unique destinations: America's Emerald Isle . You'll work outdoors in a scenic waterfront setting, build strong relationships with the island community and crew, and play a key role in keeping freight, passengers, and vehicles moving safely across Lake Michigan. If you're a proactive problem-solver who loves coordinating complex operations and delivering great service, we'd love to talk with you.

Job Type:

Full-time Pay:

$25.00 - $30.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Retirement plan Application Question(s): Tell me about a time when you had to deal with an angry or dissatisfied customer on the dock or loading area or at your work. What was the situation, how did you handle it, and what was the outcome?" "Describe a time when you had multiple customers demanding service at the same time while maintaining dock safety and efficiency. How did you prioritize and manage it?" "How do you delegate tasks on a busy dock when you have trucks arriving, customers present, and limited staff? Give a specific example of how you ensured accountability without micromanaging."

Experience:

Customer service: 3 years (Required) Ability to

Relocate:

Charlevoix, MI 49720: Relocate before starting work (Required)

Work Location:

In person