Find & Apply For Operations Manager / Supervisor Jobs in Kalamazoo, Michigan

As a leader in the restaurant, the Operations Manager will be responsible for leadership of front counter, drive-thru, catering, and/or food production operations. They start by ensuring that all guests receive signature Chick-fil-A service. The Operation Manager should ensure that the store as a whole is ready to serve the next guest by ensuring that the store is clean, stocked, and organized. The Operations Manager must be in constant contact with the leadership team and Operator as to what is happening in their scope of responsibility at that time and is responsible for the overall flow of the restaurant. They will be tasked with ensuring we are meeting the requirements necessary to create remarkable experiences. The Operations Manager will be expected set the standard for signature service and therefore must lead by example. To do this, the Operations Manager must be hands on and needs to actively show a passion for service. The Operations Manager must be willing to work approximately 2pm - 10:30 pm daily, weekends and willing to stay if needed.

Specific Experience:

Required:

Some College Required:

Strong analytical and problem solving skills

Required:

Experience as a leader in the customer service industry or manufacturing

Other Characteristics:

Excellent customer service Strong communication/written/verbal skills Strong interpersonal skills: gets along well with others Able to lift 40 - 60 pounds on a consist basis Ability to prioritize Great Organizational skills Close attention to detail Ability to multi-task Detail orientated Able to work well independently and in a team environment Servant spirit with strong sense of stewardship Self-starter who completes tasks without excessive supervision Preferred qualifications: Bachelor's degree or above This is a full time position. This person must be skilled in time management. This person must be self-directed and highly organized. This person must have intermediate computer skills. This person must master all knowledge and skills of every position in the Restaurant including management and office work

Job Type:

Full-time Pay:

$50,000.00 - $70,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Parental leave Retirement plan Vision insurance

Work Location:

In person