Find & Apply For Operations Manager / Supervisor Jobs in Sophia, North Carolina

Job Overview TKB Realty Group is hiring an Operations Manager to become our right hand for agent accountability, onboarding, systems, and recruiting support. This role exists so our team lead can focus on leadership, listings, recruiting, and growth — while you own the day-to-day operational engine that keeps the team running. You'll take ownership without being asked twice, anticipate needs before they become problems, and document as you go — so when a hard conversation is needed, it comes with a clear record, not a surprise. What you'll own: Agent Accountability Run monthly accountability meetings, goal tracking, and annual business planning with agents Document every meeting and track progress against commitments Create performance improvement plans when needed, backed by clear documentation Recruiting & Onboarding Own onboarding start to finish — initial recruiting conversations, system setup, eXp onboarding Connect new agents to local associations and track required provisional broker training Guide new agents through a strong first 90 days Conduct initial candidate interviews and coordinate hiring logistics Systems & Playbooks Build and maintain our New Agent Playbook, 90-Day Success Plan, onboarding checklists, and internal SOPs Turn ideas from meetings into repeatable systems and follow them through to completion CRM & Database Own Follow Up Boss health — lead routing, pond management, ongoing database hygiene Keep all databases and tracking spreadsheets accurate and current Training & Program Engagement Attend weekly leadership and ops training calls Track agent engagement in team development programs and report gaps back to leadership Events Own vendor coordination and budget tracking for our annual Farm Fest and community appreciation events What we're looking for: 2+ years of operations, team leadership, or management experience Real estate experience a plus, not required Strong documentation habits and comfort having direct, accountability-based conversations CRM experience (Follow Up Boss a plus) Someone who takes ownership without needing to be told twice

Schedule:

In-office, full-time

Pay:

$60,000.00 - $75,000.00 per year

Work Location:

In person