Find & Apply For Operations Manager / Supervisor Jobs in Hopatcong, New Jersey

The Operations Manager is responsible for the overall daily operation of Tagalongs Play Place. This role leads the team, ensures exceptional customer service, maintains operational excellence, oversees birthday parties and events, manages inventory, and creates a clean, safe, and welcoming environment for every guest. The Operations Manager is expected to lead by example, demonstrate professionalism, take ownership of the business, and proactively identify opportunities to improve operations without waiting for direction. Essential Responsibilities Leadership Lead, coach, and motivate team members. Foster a positive, accountable workplace culture. Train new employees and ensure they understand company expectations. Delegate responsibilities appropriately. Address performance issues professionally and promptly. Promote teamwork and open communication. Daily Operations Open and close the facility according to company procedures. Complete all opening and closing checklists. Ensure all areas remain clean and organized throughout the day. Monitor play equipment for cleanliness and safety. Resolve operational issues as they arise. Ensure all policies and procedures are consistently followed. Customer Experience Greet guests professionally. Build positive relationships with families. Resolve customer concerns with professionalism and empathy. Maintain a welcoming atmosphere. Ensure every guest leaves with a positive experience. Birthday Parties & Events Oversee party operations. Ensure parties start and end on schedule. Coordinate staff assignments. Support party hosts when needed. Monitor quality standards throughout every event. Staff Management Assist with employee scheduling. Approve shift changes. Review attendance and punctuality. Review timecards for accuracy. Coach employees on performance expectations. Assist in hiring and onboarding new team members. Inventory & Facility Management Conduct weekly inventory counts. Monitor supply levels. Place inventory requests. Maintain organization of storage areas. Report maintenance needs promptly. Ensure facility appearance reflects company standards. Administrative Responsibilities Communicate operational updates to ownership. Assist in developing operational procedures. Monitor labor efficiency. Help achieve sales and customer satisfaction goals. Maintain confidentiality regarding business operations. Qualifications High School Diploma or equivalent required. Previous leadership experience preferred. Experience in hospitality, childcare, recreation, retail, restaurants, or entertainment preferred. Excellent customer service skills. Strong organizational skills. Ability to multitask in a fast-paced environment.

Job Type:

Part-time Pay:

$20.00 per hour

Work Location:

In person