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Operations Manager / Supervisor
Texas City, TX
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Job Summary We are seeking a compassionate, experienced, and results-driven Executive Director to lead the daily operations, regulatory compliance, financial performance, and resident-centered culture of our assisted living facility specializing in mental health rehabilitation. This leadership role is responsible for ensuring high-quality care, maintaining a safe and therapeutic environment, supporting staff excellence, and strengthening relationships with residents, families, clinical partners, referral sources, regulators, and the broader community. Key Responsibilities
Provide strategic leadership and hands-on oversight of facility operations, resident services, staffing, budgeting, compliance, quality assurance, admissions, and community relations.
Promote a recovery-oriented, trauma-informed, and person-centered environment for residents receiving mental health rehabilitation support.
Ensure compliance with all applicable federal, state, and local regulations, licensing standards, resident rights requirements, safety expectations, and internal policies.
Supervise, coach, and develop department leaders and direct-care teams while fostering accountability, collaboration, morale, and professional growth.
Partner with clinical, nursing, behavioral health, pharmacy, therapy, and community providers to support coordinated care and individualized service planning.
Monitor resident satisfaction, family communication, incident response, service quality, risk management, and continuous improvement initiatives.
Oversee census development, referral relationships, admissions processes, and marketing efforts while ensuring appropriate resident placement and service fit.
Manage operating budgets, staffing plans, vendor relationships, expenses, revenue goals, and financial reporting in alignment with organizational expectations.
Lead emergency preparedness, infection prevention, facility safety, staff training, and corrective action processes.
Represent the facility professionally with residents, families, employees, regulators, referral sources, healthcare partners, advocacy organizations, and the community. Required Qualifications
Bachelor's degree in healthcare administration, business administration, social services, psychology, nursing, human services, or a related field preferred; equivalent leadership experience may be considered.
Minimum of 3-5 years of leadership experience in assisted living, behavioral health, mental health rehabilitation, long-term care, residential treatment, senior living, or a related healthcare setting.
Knowledge of assisted living operations, resident rights, regulatory compliance, quality assurance, budgeting, staffing, and risk management.
Experience supporting residents with mental health, behavioral health, cognitive, psychosocial, or rehabilitation needs.
Ability to meet all applicable state requirements for an assisted living manager or administrator, including required training, background checks, and ongoing continuing education.
Strong communication, conflict resolution, decision-making, documentation, coaching, and organizational skills.
Demonstrated ability to lead teams with professionalism, empathy, accountability, and sound judgment. Preferred Qualifications
Licensed Nursing Facility Administrator, Assisted Living Manager training, behavioral health certification, or related credential.
Experience working with state surveyors, licensing agencies, accreditation bodies, managed care organizations, or county/community mental health partners.
Familiarity with trauma-informed care, psychiatric rehabilitation principles, crisis prevention, de-escalation, medication support processes, and interdisciplinary care coordination.
Ideal Candidate Profile The ideal candidate is a mission-focused leader who understands both the operational demands of assisted living and the dignity, consistency, and structure residents need in a mental health rehabilitation setting. This individual will be comfortable balancing compassion with accountability, supporting staff through complex resident needs, and maintaining a facility culture rooted in safety, respect, recovery, and continuous improvement.