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Now viewing: Parent Relationship Manager
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Dogtopia of Prairieville
Parent Relationship Manager
Job Description
Parent Relationship Manager (Dog Daycare) About the Role We are seeking a dynamic and dedicated Parent Relationship Manager to foster strong, positive relationships with our pet parents. In this role, you will serve as the primary point of contact, building trust through proactive communication, personalized service, and strategic engagement. Your energetic and people-focused approach will strengthen our community, promote our services, and drive long-term client satisfaction—all while supporting the overall wellbeing of the dogs in our care. If you're someone who thrives on connection, loves a fast-paced environment, and genuinely enjoys making people (and their pups!) feel valued, this could be the perfect fit. Key Responsibilities Relationship & Sales Initiatives Convert incoming leads into scheduled Meet & Greets Conduct tours and guide pet parents through services and offerings Follow up with prospective clients to build engagement and close opportunities Promote and upsell services that enhance each dog's overall wellness Communicate with pet parents using brand-aligned messaging and tone Maintain accurate client records and registration forms Customer Experience Deliver exceptional customer service at every touchpoint Assist with check-in and check-out processes Continuously improve the Meet & Greet experience and client journey Maintain strong knowledge of services, pricing, and benefits Drive positive reviews and high satisfaction ratings Team & Operational Support Assist with staff scheduling and operational coordination Lead by example to foster a positive, team-oriented culture Provide recognition and encouragement to team members Help coach staff on brand standards and communication style Community & Engagement Plan and execute monthly events, promotions, and enrichment activities Participate in local community events and outreach Support fundraising and brand awareness initiatives Qualifications Must love dogs (non-negotiable!) Sales and customer service experience required Strong interpersonal and communication skills Ability to work flexible hours, including weekends and holidays Comfortable working in a fast-paced, team-driven environment Ability to follow structure while adapting as needed Experience with marketing tools (MassMailer, Brand Amplifier, Meta, etc.) is a plus What Makes You a Great Fit Proactive, self-motivated, and results-driven Naturally warm, engaging, and enthusiastic Emotionally intelligent with strong empathy Quick thinker and problem solver Skilled at building rapport and trust Active listener who values meaningful connections Fun-loving and positive attitude Our Core Values We LOVE life unconditionally, like a dog We STAY loyal to our pack We CHASE the highest standards of safety We PLAY to our fullest potential We TREAT every day like it's the Most Exciting Day Ever Why This Role Matters Success in this role comes from your ability to connect, inspire, and motivate others. You'll drive results by building genuine relationships and earning the trust and loyalty of pet parents. Your appreciation for people—and how they're uniquely motivated—will shape exceptional experiences and long-term engagement. Ready to Join Our Pack? If you're passionate about people, love dogs, and thrive in a role where no two days are the same, we'd love to hear from you. Apply today!