Find & Apply For Project Manager Jobs in Burnsville, Minnesota

About the Role INGAGE is looking for a Project Manager to lead the successful implementation of technology solutions for our restaurant partners, from post-sale handoff through configuration, training, go-live, and post-launch follow-up. This is a hands-on project management role responsible for coordinating customer requirements, timelines, programming, training, hardware, internal resources, and deployment activities to ensure projects are completed accurately and on schedule. INGAGE actively embraces AI and modern technology to help talented people work smarter, move faster, and continually improve the tools and experiences we provide our restaurant partners. The role is also an important part of INGAGE's customer support operation, with Project Managers typically working two scheduled half-day phone support shifts per week. Project Managers also participate in rotating after-hours on-call coverage (with additional pay), which may include evenings, weekends, and select holidays as part of the team rotation, as well as occasional on-site support when a critical customer issue cannot be resolved remotely. Because our customers are restaurants, restaurant operations experience is highly valuable. Project Managers use that experience—along with INGAGE technology, tools, and data—to understand customer needs and help our partners get greater value from their technology. Project Management & Implementation Serve as the primary customer contact following contract execution and own the transition from Sales through implementation and go-live. Build and manage project plans, timelines, milestones, responsibilities, documentation, and customer requirements. Coordinate menu and system programming, customer training, hardware preparation, payment configuration, technology requirements, deployment activities, and other project dependencies. Coordinate internal resources across Sales, Support, and other INGAGE teams to keep projects moving and responsibilities clear. Proactively identify project risks, missing information, and potential delays and take action to keep implementations on track. Maintain clear and consistent customer communication throughout the implementation process. Coordinate and deliver on-site and remote training for restaurant owners, managers, and staff on POS operation, payments, back-office administration, reporting, menu management, and daily procedures. Conduct go-live readiness reviews and coordinate deployment and on-site go-live support. Conduct post-go-live follow-up to confirm successful adoption, resolve outstanding items, and transition customers into ongoing support. Customer Success & Technology Optimization Build strong relationships with restaurant owners, operators, managers, and key stakeholders. Develop an understanding of each customer's operations, goals, challenges, and technology needs. Use INGAGE technology, tools, data, and restaurant operations experience to help customers identify opportunities to improve efficiency, profitability, guest experience, and management effectiveness. Help customers understand and act on insights and recommendations generated through INGAGE tools and customer-success programs. Help customers effectively adopt and utilize

SAIL POS

features and other INGAGE services. Identify opportunities for customers to better utilize existing solutions or adopt additional capabilities that support their goals. Proactively identify concerns that could impact customer satisfaction or retention. INGAGE Technology & Solutions Project Managers will be trained across INGAGE's growing restaurant technology ecosystem, including POS, kitchen display systems (KDS), online ordering, mobile apps, payments, scheduling, rewards and marketing, reporting, websites, gift cards, VOIP phones, and integrations with platforms such as DoorDash, Uber Eats, and Restaurant365, with additional solutions such as payroll and cost management planned for the future. AI is an important part of how we develop products, improve processes, analyze information, solve problems, and accelerate decision-making, with an emphasis on practical value, security, compliance, and sound human judgment. Project Managers are expected to develop proficiency across these technologies to effectively manage projects, train and support customers, troubleshoot issues, and help our partners get the most value from INGAGE solutions. Customer Support & Escalation Management Customer support is a regular responsibility of this position. Project Managers should typically expect to work two scheduled half-day phone support shifts per week, with shifts generally scheduled for either the morning or afternoon. Troubleshoot POS systems, payment processing, software, hardware, networking, and related restaurant technology issues. Document customer interactions, issues, actions, and resolutions accurately and promptly. Coordinate with other Support resources when issues require additional technical expertise or escalation. Maintain ownership of customer communication and follow-through during significant issues. Participate in rotating after-hours on-call coverage, with additional compensation. Coverage is shared across the team and may include evenings, weekends, and select holidays, with occasional on-site customer support when necessary. Cross-Functional Coordination & Accountability Coordinate with Sales, Support, and Leadership to ensure project requirements, customer needs, risks, and priorities are clearly understood. Act as a customer advocate while maintaining clear expectations, accountability, and sound business judgment. Maintain accurate and timely CRM records, project documentation, customer information, and follow-up activities. Take ownership of commitments and ensure projects and customer issues are followed through to completion. What Success Looks Like Success in this role means projects are organized, customers know what to expect, commitments are followed through, and implementations are completed accurately and professionally. Customers are well-trained and confident using INGAGE technology. When they need support, they receive knowledgeable, responsive assistance and clear communication. Over time, the Project Manager helps customers use INGAGE technology, tools, and insights to improve how they operate their business. Internally, Sales, Support, and Leadership have clear visibility into project status, customer needs, risks, and priorities—and confidence that customer commitments will be carried through to completion.

Success will be measured through:

On-time and successful completion of customer implementation projects. Quality and execution of customer go-live events. Customer onboarding satisfaction and implementation quality. Completion and effectiveness of customer training. Quality and responsiveness of customer support. Adoption and effective utilization of SAIL features and INGAGE services. Customer retention and proactive identification of account-health risks. Accuracy and timeliness of CRM records, project documentation, and customer follow-through. Required Skills & Experience Significant experience in restaurant operations, hospitality, project management, restaurant technology, or a comparable customer-facing leadership role. Strong understanding of restaurant operations and the day-to-day challenges faced by restaurant owners, managers, and employees. Strong project management and organizational skills with the ability to manage multiple implementations, deadlines, customers, and priorities simultaneously. Ability to take ownership of projects and drive them from planning through successful completion. Excellent communication, training, and relationship-building skills. Ability to translate technical or operational information into clear, practical guidance for customers. Comfort working with and learning restaurant technology, software, hardware, and related operational tools. Comfort using AI and other modern tools to improve productivity, solve problems, and produce better work, while applying good judgment to when and how those tools should be used. Ability and willingness to troubleshoot restaurant technology and POS-related issues as a regular part of the position. Ability to work independently while collaborating effectively across departments. Valid driver's license, reliable transportation, and ability to travel regularly to customer locations. Ability to occasionally lift up to 40 pounds and to sit or stand for extended periods. Preferred Qualifications Prior restaurant ownership, management, multi-unit operations, or restaurant technology experience. Experience implementing restaurant POS systems or other technology solutions. Experience managing customer-facing projects involving multiple stakeholders, timelines, and dependencies. Experience with POS, SaaS, payments, customer success, or account management. Experience conducting employee training, operational coaching, or customer onboarding. Experience using restaurant technology, reporting, or data to help operators improve their businesses. Role Expectations This is an on-site and customer-facing role based at

INGAGE LLC

headquarters in Burnsville, Minnesota. Normal business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time, with flexibility as customer and project needs reasonably require. Project Managers typically work two scheduled half-day customer phone support shifts per week, generally consisting of either a morning or afternoon shift. Frequent local travel is required for customer meetings, implementations, training, project work, and go-live events. Participation in rotating after-hours on-call coverage is required and includes additional compensation. Coverage is shared across the team and may include evenings, weekends, and select holidays, with occasional on-site customer support when necessary. Occasional overnight travel may be required. Responsibilities may evolve as INGAGE develops new technology, tools, processes, and service models.

Job Type:

Full-time Pay:

$55,000.00 - $65,000.00 per year

Benefits:

Dental insurance Health insurance Health savings account Life insurance Paid time off Parental leave Retirement plan Vision insurance Application Question(s): If you have restaurant experience, please describe the extent of your experience, including your roles, years of experience, and the types of restaurant operations you've been involved in. What are your salary expectations for your next opportunity? Have you previously worked with POS systems, payment systems, online ordering, or other restaurant technology? If so, which systems or products have you used?

Experience:

Restaurant:

1 year (Preferred) Ability to

Commute:

Burnsville, MN 55337 (Required)

Work Location:

In person