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WHAT WE OFFER

$100,000-$150,000 base salary Performance incentives and bonuses 100% employer-paid healthcare 401(k) with company match Take-home company vehicle 80 hours of floating PTO Year-round residential HVAC work A well-established company with a strong reputation A professional team that values technical excellence Leadership opportunity with real influence over the service department Ongoing training and professional development The opportunity to build and lead a high-performing service team

THE OPPORTUNITY

We are looking for someone who understands that a great service department starts with great technicians, strong processes, and exceptional leadership. As Service Manager, you will be responsible for the performance, development, and day-to-day operation of our residential service department. You will work closely with technicians, dispatch, customers, and company leadership to ensure that every service call is handled professionally and efficiently. This is a leadership position—but we want someone with enough field experience to understand the work, diagnose problems, coach technicians, and earn their respect.

WHAT YOU'LL DO

Lead the Service Team Lead, coach, mentor, and hold residential HVAC technicians accountable. Develop technicians both technically and professionally. Conduct regular technician meetings and training. Ride along with technicians and provide hands-on coaching when appropriate. Help create a culture of professionalism, accountability, and teamwork. Recruit and help develop top HVAC talent. Maintain Technical Excellence Provide technical support to technicians when difficult diagnostic situations arise. Review challenging repairs, callbacks, and customer concerns. Maintain high standards for installation, repair, diagnostics, and workmanship. Help technicians improve their troubleshooting and diagnostic skills. Ensure technicians are following proper procedures and company standards. Stay current with modern residential HVAC equipment, controls, electrical systems, airflow, refrigerant systems, heat pumps, communicating equipment, and high-efficiency systems. Manage Service Operations Work with dispatch to maximize technician productivity and customer service. Monitor department performance and key performance indicators. Reduce callbacks and improve first-time fix rates. Monitor technician efficiency, average ticket, maintenance opportunities, and overall department performance. Help ensure vehicles, tools, equipment, and inventory are properly maintained. Assist with scheduling and daily operational decisions. Handle escalated customer issues professionally and effectively. Build a Better Department Identify opportunities to improve systems, processes, and technician performance. Establish clear expectations and hold the team accountable. Help create training programs based on real-world technician needs. Work with company leadership to establish and achieve department goals. Help develop the next generation of Mountain West technicians and leaders.

WHAT WE'RE LOOKING FOR

This position requires a strong technical background in residential HVAC. You must have full knowledge of residential heating and air conditioning systems and be able to confidently understand what your technicians are dealing with in the field.

Our ideal candidate has:

Extensive residential HVAC field experience Previous service management or leadership experience Strong diagnostic and troubleshooting skills Comprehensive knowledge of residential HVAC systems Strong understanding of electrical, refrigeration, airflow, controls, and HVAC diagnostics Experience with high-efficiency and communicating systems The ability to read and understand electrical diagrams and sequence of operation Excellent communication and customer service skills Strong organizational and problem-solving skills The ability to coach technicians rather than simply manage them High standards for workmanship and professionalism A valid driver's license and clean driving record The ability to lead by example and hold people accountable MOST IMPORTANTLY... You need to know HVAC. We are not looking for someone who simply knows how to manage schedules and paperwork. We are looking for an experienced HVAC professional who can walk into a difficult diagnostic situation, understand what is happening, help a technician solve the problem, and then teach that technician how to handle it the next time.

You should be comfortable discussing:

Refrigeration Electrical Airflow Heat Pumps Gas Furnaces Air Conditioning Controls Communicating Systems Variable-Speed Equipment High-Efficiency Systems Diagnostics System Performance

WHY MOUNTAIN WEST?

If you are an experienced HVAC professional who is tired of working for companies focused on volume, shortcuts, apartment maintenance, home warranty work, or low-quality equipment, this may be the opportunity you've been looking for. At Mountain West, we specialize in residential heating and air conditioning. We don't try to be everything to everyone. We focus on doing residential HVAC exceptionally well. Our technicians work on quality residential equipment and systems , and our leadership team is committed to giving them the training, support, and resources necessary to succeed. As a Ruud Pro Partner , we are committed to quality equipment, proper installation, proper commissioning, and professional service.

THE PERSON WE WANT

You may be a great fit if you're currently: A Service Manager who still understands the field A Lead Technician ready to take the next step A Senior Technician with strong leadership abilities An HVAC Service Supervisor looking for a better organization A highly experienced residential technician who wants to lead a team If you're technically strong, take pride in your work, know how to lead people, and want to be part of a company that takes residential HVAC seriously, we want to talk to you.

APPLY TODAY

Mountain West Heating & Air Conditioning $100,000-$150,000 Base + Incentives & Bonuses 100% Employer-Paid Healthcare | 401(k) Match | Take-Home Vehicle | 80 Hours Floating PTO Lead a great team. Build a great service department. Work for a company that cares about doing HVAC right.

Pay:

$100,000.00 - $150,000.00 per year

Benefits:

401(k) Health insurance Paid time off Retirement plan

Work Location:

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Find & Apply For Property / Real Estate / Community Manager Jobs in Washoe Valley, Nevada

Residential HVAC Service Manager