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Schedule, reschedule and cancel appointments for providers following scheduling guidelines.
Create or update electronic records to reflect changes in patient demographics, and insurance information. Provide superior customer service over the phone, utilizing good judgement that meets and or exceeds the expectations of callers.
Check team tasks to ensure they are completed in a timely manner.
Distribute clinic mail to provider's mailboxes.
Ensure all patient information is kept confidential.
Collaborate with other hospital departments.
Assist patients with directions as needed. Provide instruction for patients regarding appointment information.
Now viewing: Clinic Scheduler
WC
Washington County Hospital and Clinic
Clinic Scheduler
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Job Description
DUTIES/RESPONSIBILITIES
(include but are not limited to the following) Answer and direct a high volume of incoming phone calls for the Rural Health Clinics to the appropriate personnel or department.Schedule, reschedule and cancel appointments for providers following scheduling guidelines.
Create or update electronic records to reflect changes in patient demographics, and insurance information. Provide superior customer service over the phone, utilizing good judgement that meets and or exceeds the expectations of callers.
Check team tasks to ensure they are completed in a timely manner.
Distribute clinic mail to provider's mailboxes.
Ensure all patient information is kept confidential.
Collaborate with other hospital departments.
Assist patients with directions as needed. Provide instruction for patients regarding appointment information.
- Recommend process improvements for increased efficiencies.
- Display and promote company values.
- Regular attendance in coordination with the WCHC attendance policy.
- Other duties as assigned.