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Macomb
3.

1 Mount Clemens, MI Job Details Full-time 4 hours ago Benefits Dental insurance Paid time off Vision insurance 401(k) matching Paid orientation Life insurance Prescription drug insurance Qualifications Desktop computer repair Customer follow-ups Network installation Recycling Computer science Network documentation Bachelor's degree in information technology Computer Science Smartphone (troubleshooting support) Healthcare IT hardware components Technical documentation Software deployment Bachelor of Science Writing skills Laptop (troubleshooting support) iOS Hardware maintenance Mid-level Windows Incident Escalation Printer (troubleshooting support) Software installation Information security Network cabling VoIP Records management IT experience within healthcare Productivity software support Computer hardware Desktop (troubleshooting support)

Full Job Description Overview:

Regional Technology Operations Specialist II Detroit Region

Employer will not sponsor work visas for this position now or in the future and is not interested in corp
to-corp. business arrangements at this time.
We are seeking highly motivated individuals passionate about exceptional customer service to work within an innovative, fast-paced work environment where an ambitious spirit is encouraged.

Do you pride yourself on delivering superior quality in all that you do? Are you results-oriented and a great teammate? Do you take pride in finding resourceful ways of overcoming obstacles? If the answer is 'yes' to all of these questions, we want to talk to you! Select Medical is looking for a proactive, results-oriented Technology Operations Specialist II. This position is responsible for providing company-wide technical services in the installation, configuration, operation, maintenance, troubleshooting and diagnosis of networked endpoints, peripheral equipment, and software. The Technology Operations Specialist II will be responsible for providing endpoint, printing and mobile device support as well as application, network, and telecommunication infrastructure support. This position is responsible for following up with users on all outstanding problems logged through the Solution Center and serves as a resource for the Technology Operations on-call rotation. The Technology Operations Specialist II reports to the Supervisor, Technology Operations. This is an excellent opportunity for an experienced Regional Technology Operations Specialist to join our IS team and provide endpoint device, application, and basic network infrastructure support for our hospitals in the Detroit, Michigan region, which includes: Select Specialty Hospital

Macomb 215 North Ave Mount Clemens, MI 48043 Select Specialty Hospital
Oakland 44405 Woodward Ave Pontiac, MI 48341 Select Specialty Hospital
Ann Arbor 5301 E Huron River Dr Ypsilanti, MI 48197 Select Specialty Hospital
Flint 401 S Ballenger Hwy Flint, MI 48532 Select Specialty Hospital
Saginaw 1447 N Harrison St Saginaw, MI 48602

Responsibilities:

Respond to Solution Center referred trouble tickets; provide for or assist in providing end user support for network software, operating system, hardware and peripheral equipment, and troubleshoot as necessary. Ensure that all IS problems are resolved in a timely and efficient manner. Escalate all \"out of scope\" issues to proper IS departments or vendors in a timely manner following company procedures. Complete any activities, tasks, and/or projects as assigned. Install, troubleshoot and diagnose software/hardware issues with Windows desktops and laptops, iOS tablets and smartphones, printers, various medical devices and networking equipment. Monitor and report on any security violations related to the unwarranted access to corporate data. Work with corporate IS teams and coordinate vendors in the planning and installation of desktop computer hardware, mobile device hardware, software, printer repairs, cabling for local area networks, and other IS projects. Support endpoint deployment activities for business development initiatives, including hospital moves, openings, and acquisitions. Participate independently or with a team performing equipment upgrades or decommissioning and recycling of obsolete devices. Maintain records and documentation related to network infrastructure, data cabling and location of equipment and software revisions.

Qualifications:

Required Qualifications BS or BA degree in Information Technology, Computer Science, or equivalent work experience In lieu of undergraduate degree, the ratio is 1:1 meaning one year of college equals one year of work experience. 5+ years of experience in Information Systems. 3+ years of hands on, end-user support for endpoint devices, operating systems and network infrastructure devices. Regular regional travel is required, and availability beyond standard business hours to address mission critical issues that may affect patient care. Preferred Qualifications Desktop and laptop hardware, iPad, and peripheral support experience (HP & Ricoh printers, Fujitsu/Ricoh scanners, etc.). Telephony, VoIP, and clinical device support a plus (i.e. telemetry, glucometers, RX dispensing hardware, nurse call, etc.). 7+ years of experience in Information Systems. Knowledge of Microsoft productivity application suites. Healthcare and clinical experience preferred. Health application support including Epic and MEDHOST. Excellent analytical, problem-solving and customer service skills. Excellent verbal and writing skills. Excellent time management and organizational skills, work independently, and have a sense of urgency prioritizing resolution of issues that affect business workflow.

Additional Data:

Select Medical and its parent company, Select Medical Holdings Corporation (

NYSE:

SEM), are based in Mechanicsburg, Pennsylvania, and honored to be recognized as one of America's Best-In-State (Pennsylvania) Employers 2020 by Forbes. For more information, visit selectmedical.

com or https:

//youtube.com/SelectMedicalTV. Select Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors. An extensive and thorough paid orientation program. Paid Time Off (PTO) and Extended Illness Days (EID). Health, Dental, and Vision Insurance; Life insurance; Prescription coverage. A 401(k) retirement plan with a company match. 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Find & Apply For Scheduler / Operations Coordinator Jobs in Mount Clemens, Michigan

Technology Operations Specialist II