Find & Apply For Scheduler / Operations Coordinator Jobs in Norwood Young America, Minnesota

Job Summary:

The Centralized Scheduling Coordinator is responsible for managing and coordinating patient appointments across multiple specialties from a central location. This role is critical in ensuring a smooth patient experience by managing appointment scheduling, verifying insurance, and completing registration for the clinic. This role ensures efficient patient flow, and excellent customer service by handling inbound scheduling requests, maintaining appointment accuracy, and supporting patients throughout the scheduling process.

Duties/Responsibilities:

Schedule new and follow-up appointments across multiple specialties using the clinic's EMR system. Coordinate appointment times with provider availability and clinic scheduling guidelines. Confirm appointment details with patients and provide necessary pre-visit instructions. Manage rescheduling, cancellations, and waitlist requests promptly. Collect and enter accurate patient demographic information into the system. Verify and update patient records as needed during scheduling or pre-registration. Ensure all required documents and forms are completed prior to the appointment. Verify insurance eligibility and coverage for scheduled services in advance of appointments. Confirm and collect co-pays, deductibles, and prior authorizations when applicable. Communicate any insurance eligibly issues and rectify with patient and online resources Liaise with internal business office staff as needed. Respond to patient inquiries via phone, email, or patient portal in a timely and professional manner. Provide excellent customer service, ensuring patient satisfaction, and reducing scheduling errors. Triage calls or route messages to the appropriate departments when necessary. Maintain knowledge of provider schedules, specialty workflows, and appointment types. Collaborate with clinical teams to optimize patient flow and reduce scheduling conflicts. Document all scheduling and verification activities accurately for audit and compliance purposes. Other jobs assignments as needed

Required Skills/Abilities:

Demonstrated initiative, ability to work well with others, and good professional judgment Ability to work independently and organize time effectively Strong Verbal and written communication Basic Computer skills Medical Receptionist experience is preferred Telephone etiquette skills Ability to promote and maintain good patient relations and patient confidentiality

Education and Experience:

High school education or equivalent 1-year related experience

Physical Demands:

Prolonged periods of sitting at a desk and working on a computer Frequent standing, walking, reaching, bending, stooping, lifting to 25lbs. May have to Lift, carry, push, and pull items up to 50 lbs., with assistance if needed. Frequent use of keyboard, mouse, phone, copy, and fax machines.

Compensation and Benefits:

Wage Range:

$20.00 - $25.00 per hour Compensation decisions are made based off several factors including relevant work experience, education, certification, and licensure as well as internal equity. Wages are just one part of our employee compensation package. Lakeview Clinic offers benefits including medical and dental coverage, paid time off, 401(k), holiday pay, life insurance and other voluntary supplemental insurance coverages. Lakeview Clinic is an equal opportunity employer and does not discriminate based on race, color, creed, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, disability, age, marital status, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Job Type:

Full-time Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) AD&D insurance Bereavement leave Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid jury duty Paid time off Referral program Retirement plan Vision insurance Wellness program

Work Location:

In person