Job Overview We are seeking a dynamic and highly organized Office/Operations Administrator to join our team! This vital role combines office management, administrative support, and operational oversight to ensure our daily functions run smoothly and efficiently.
Duties/Responsibilities:
- Answer phones
- Responsible for incoming emails from SFM info@, help desk, and Total Reliance.
- Prepares, posts, verifies, and records customer payments and transactions related to accounts receivable.
- Review accounts receivables, send past due notices to customers via email.
- Maintains and updates customer files, including name or address changes, mergers, or mailing attentions.
- Research customer discrepancies and past-due amounts.
- Generates monthly billing statements, work order invoices and janitorial supply invoices.
- Receives and handles supply requests from customers and distributors for price quotes, purchase orders, order adjustments, and order cancellations.
- Provides pricing, delivery, and other order information to customers.
- Interacts with customers to resolve customer problems or concerns.
- Schedules work orders with crews and customers.
- Maintain reports relating to operations
- Supports Field Supervisor and assistant supervisors for customer support relations.
- Maintain vacuum in/out, ordering, and inventory tracking.
- Maintains office supplies inventory.
- Performs other duties as assigned.
Required Skills/Abilities:
- Excellent organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to anticipate work needs and interact professionally with customers.
- Ability to work independently.
- Proficient with Microsoft Office Suite (QUICKBOOKS) or related software.
Education and Experience:
- High school diploma or equivalent required.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
WE USE EVERIFY
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Work Location:
In person
Pay:
$20.00 - $22.00 per hour
Benefits:
401(k) Paid time off
Work Location:
In person