Find & Apply For Scheduler / Operations Coordinator Jobs in Harrisburg, Pennsylvania

Join our team of Life Changers! UPMC is hiring a full-time Scheduling Coordinator to support our Maternal Fetal Medicine team/office in Harrisburg.

• Must be willing to work at the front desk.

Shift/Hours:

Monday-Friday, 8:00am-4:30pm

• No weekends or holidays!

Travel:

Potential travel (up to 25%) to Mechanicsburg office/location will be required to assist with staffing needs. _

• Manager will discuss further during interview process_ Free parking, opportunities for growth/advancement, excellent benefits, a pleasant work environment, and friendly team are just a few of our perks.

Apply today!

Responsibilities:

+ Request assistance from nurses, medics, APPs and/or MD, if there is a question of severity of illness or symptoms.

+ Answer incoming calls in a timely and efficient manner.

+ Back up medical records technician in creating, maintain and retrieve patient records.

+ Oversee the preparation and coordination of all correspondence related to private patients, research patients and referring physicians.

+ Restate patient appointment details and collect appropriate pre-visit information, as needed.

+ Enter information into the EPIC or EMR system.

+ Respond to requests for general information and screens incoming calls referring them to appropriate individuals.

+ Generate form letter to patients.

+ Instruct patient or family member/significant other concerning available services and programs for financial assistance and pertinent general patient information.

+ Schedule all new and returning patients with appropriate physicians or teams.

+ Function as intermediary and receptionist in the office of the Manager to include greeting visiting physicians, patients, representatives of pharmaceutical companies and equipment manufacturers.

+ Responsible for ordering and managing office supplies inventory.

+ Responsible for scheduling of patients.

+ Provide coverage in absence of department secretaries.

+ Courteously respond and follow up with physician request in scheduling.

+ Provide statistical data to physicians when requested.

+ Maintain both self and work area in a manner consistent with a professional environment.

+ Schedule patient appointments utilizing automated scheduling system and provides back up in entering orders into the clinical support system.

+ Ensure the security, safekeeping and timely return of all records which are retrieved and provided to requesters for review.

+ Greet patients and others, answer telephone calls and deliver messages to the staff.

+ Assist the Manager in supervision and coordination of the activities of the secretarial staff of the department.

+ Maintain a positive attitude characterized by caring, concern and support for patients, visitors, medical staff and co-workers.

+ Demonstrate, on a consistent basis, the behaviors which comprise The Basics of Service Excellence.

+ Schedule all return patient appointments and extraneous testing upon discharge from the outpatient department.

+ Demonstrate thorough knowledge of the programs and services of the UPMC Health

+ Type correspondence, memoranda, reports, forms, etc. for the staff when necessary.

+ Complete appropriate forms, consistent with insurance requirements and follows up on any incomplete or inaccessible information to assure a completed record.

+ Act as a reference for any patient questions, handles when possible and follows up to assure that each patient inquiry has been satisfied.

+ Promote the use of those services to consumers.

+ Assure that the release of information is handled following the laws of confidentiality.

+ Observe both Health System and departmental policies and procedures.

+ Schedule all evaluations in a timely and efficient manner.

+ Appropriately interact with nurses, medics, physicians and other office support.

+ Assure phone contact with patients and referring physician/office regarding essential follow up in a timely and professional manner.

+ Gather and record demographic, financial and insurance information on each patient/family member/guarantor during the initial intake interview which may take place either in person or over the phone.

+ Some functions may also be delegated to other secretaries as deemed necessary.

+ Provide assistance to all patients and families.

+ System and the ability to access those services.

+ Photocopy correspondence and documents as requested.

+ Provide clinic scheduled when requested by physician or clinic staff.

+ B.A. degree and 1 year of experience in a related fiscal/admission/registration function +

• OR•2 years of college, business school education, or medical secretary training and 1-2 years of experience +•OR•equivalent combination of education and experience required.

+ Knowledge of third-party health care coverage and familiarity with medical terminology are required, including an understanding of Blue Cross, Medicare, Medical Assistance and commercial insurance coverage for hospitalization and outpatient service.

+ Excellent written and verbal communication skills are required.

+ Experience in guest relations is preferred.

+ Experience with computer-based systems preferred.

+ Must function well under stressful conditions.

+ Previous EPIC/Electronic Health Record experience highly preferred.

Licensure, Certifications, and Clearances:

+ Act 31 Child Abuse Reporting with renewal

+ Act 33 with renewal

+ Act 34 with renewal

+ Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran