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Scheduler / Operations Coordinator
Dickinson, TX

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Lanco Plumbing

Scheduler/Dispatcher

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Job Description

OTHER BENEFITS/PERKS
Paid time off, Health & Life Insurance, Paid Holidays, Fuel Allowance, SIMPLE IRA, Annual Family Mini-Vaca, Christmas Bonus.
POSITION DETAILS
This position entails answering phones and taking work calls for a plumbing service business. It involves giving price information to customers, writing up service calls and assisting in forming the schedule for a fleet of plumbers in an online scheduling software, routing plumbers between calls, assisting with writing up invoices, processing daily paperwork for services performed as well as payments, ordering parts, checking in/putting away parts, pulling permits/scheduling inspections, and many other office/shop related duties. (Candidate will work under the office manager.) The person in this position must be able to learn aspects of the plumbing trade such as quoting costs, a knowledge of what questions to ask when scheduling work to allow enough time on schedules to perform the work, and communicating the related info with customers and plumbers clearly, etc. We are looking for someone who takes pride in their work and desires to help advance the company. This job is very fast paced at times. Your personality and skill set must be such that this is something you can handle without issue. Given the nature of this position, the person must be extremely dependable. This person must be present during their work scheduled hours when they have not scheduled off in advance unless it is absolutely necessary to be absent. Given the level of training and investment that is needed for a person in this position, we are looking for someone who is desiring a long term career with us and our shop family.
OTHER EXPECTATIONS & SKILLS NEEDED
  • Must be disciplined and not a procrastinator
  • Must be very detail oriented
  • Able to handle many moving parts at one time (multitask well)
  • Enjoy talking to people (customers) all day while being caring, patient, and serving them
  • Extremely reliable and dependable in attendance
  • Be invested in the company/care about company growth and the future/advancement of others in the company as well
  • Able to see how one thing effects other things (see the big picture)
  • Great communication in relation to customers and employees
  • Must be very professional
OUR COMPANY
We have been in business since 1973. Our goal is to advance and grow the company and we have a heavy emphasis on our purpose as it relates to more than just providing a plumbing service. We look for ways to use our company to bless our customers and community and we are very serious about providing a work place to our employees that is a blessing to them and their families. Every member of our team must have integrity, a strong work ethic, and possess character that has these same values toward others in the company. We believe in working together to do life, and to be blessed doing it. We want everyone who works with us to enjoy being at the company and to feel that while they are investing their lives with us, we are investing in them.
Pay:
$18.00 per hour
Benefits:
Health insurance Life insurance Paid time off Application Question(s): Based on the job duties of this position, why do you believe you are a good fit? List specific job duties you've had at previous jobs that have required attention to detail? Describe scenarios/duties in pervious jobs where you have had to multitask and prioritize tasks to be completed first.
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 1 year (Preferred)
Planning or Scheduling:
1 year (Preferred)
Language:
English (Required)
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • Health Insurance
  • Dental Insurance
  • Life Insurance