Find & Apply For Scheduler / Operations Coordinator Jobs in New Holstein, Wisconsin

Kestell Furniture is looking for a Part-Time Office & Operations Assistant to support customer service, shipping, inside sales and routine administrative tasks. This is a hands-on position for someone who communicates clearly, stays organized and follows tasks through to completion. The right person will keep orders moving, customers informed, revenue opportunities from being lost and routine office work from accumulating. Primary Responsibilities Customer Service Create positive customer experiences through clear, helpful, friendly and professional communication Respond promptly to customer phone calls and emails Make sure customers receive accurate product, order, shipping and delivery information Keep customers informed with timely order and shipment updates Resolve routine issues in a way that is fair, practical and leaves the customer feeling well served Follow through until questions and problems are fully resolved Draft clear and positive customer and vendor communications Track open issues, commitments and items awaiting a response Gather and clearly summarize information when a decision is required Shipping and Order Support Make sure completed orders get where they need to go, when they need to get there Prepare accurate shipping labels and related documents Schedule parcel and freight pickups in time to meet shipment deadlines Review orders for missing or unclear information before they delay shipping Communicate order and shipping information clearly between the office, shop, carriers and customers Monitor shipments and take action on delays, missed pickups or delivery problems Send customers timely tracking and delivery information Maintain accurate shipping records and an up-to-date shipping and receiving dashboard Keep shipping files and related digital records organized Inside Sales Turn customer interest and open opportunities into completed orders Respond promptly and professionally to incoming product and quote requests Prepare accurate routine quotes using established pricing Follow up consistently with customers who requested information or pricing Re-engage customers with incomplete orders or abandoned carts Keep open quotes and pending customer decisions moving toward a clear outcome Help customers understand which products and options best fit their needs Maintain accurate sales, quote and follow-up records Update sales spreadsheets, dashboards and task lists Refer pricing exceptions, custom requests and major decisions to the owner Qualifications Previous experience in customer service, shipping, order entry, inside sales, ecommerce or administrative support preferred Strong written and verbal communication skills Practical computer proficiency, including email, spreadsheets, web-based systems and digital file organization Strong organizational skills, attention to detail and ability to manage multiple open items Customer-focused and results-oriented, with an understanding that the goal matters more than simply completing the activity Good judgment in prioritizing work, handling routine matters independently and recognizing when an issue, exception or decision needs to be brought forward Able to learn and understand our products to best serve our customers. Reliability, judgment, initiative and follow-through matter more than a specific background. Performance Expectations Success in this role means creating positive customer experiences and supporting strong business outcomes. Customers should receive clear, helpful and positive communication, completed orders should ship promptly, and sales opportunities should be handled professionally and consistently. Physical and Work Environment This position is primarily office-based within a working furniture manufacturing business. Regular walking through the shop is required to communicate with the team and confirm order or shipping information Light physical tasks include: Moving boxes or shipping materials Packaging small carton items Helping arrange completed products and materials to support efficient shipping Schedule Monday through Friday 10:00 a.m.-2:00 p.m. 20 hours per week

Pay:

$17.00 - $19.00 per hour

Work Location:

In person