Find & Apply For Scheduler / Operations Coordinator Jobs in Waukesha, Wisconsin

SUMMARY:

The Surgery Scheduleris responsible for scheduling surgeries for assigned physician(s). Surgery Schedulers play a vital role in the healthcare system by ensuring the smooth coordination and scheduling of surgical procedures. You are responsible for collaborating with surgeons, patients, and other healthcare professionals to efficiently manage and organize surgery schedules. Responsibilities include coordinating surgical procedures with multiple hospitals and surgery centers, scheduling and obtaining pre-operative testing, communicating surgery orders, and collecting necessary documentation for surgeries. This individual works closely with patients, physicians, and surgery location to provide accurate, timely, and responsive paperwork. A successful Surgery Scheduler will possess excellent communication skills, a collaborative mindset, and can work effectively under pressure.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty correctly and in a timely fashion. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Coordinates and schedules surgeries, follow-up appointments as designated by physicians. Serve as a liaison between patients, medical professionals, and insurance companies to ensure all required authorizations and paperwork are complete and accurate in a timely manner Interacts with patients, physicians, and other staff both within the clinic and at outside facilities. Provides accurate, timely and responsive information. Coordinates processes and routes all paperwork as required to meet physician and facility requirements. Ensures friendly, accurate, and efficient telephone communication. Documents work processes as required. Follows all written protocols and procedures of the clinic. Demonstrates courtesy and helpfulness toward patients, their families, and co-workers. Must be able to recognize and respond appropriately to urgent/emergent situations per protocol. Establish and maintain effective working relationships with physicians, staff, and management. Schedules surgeries ensuring optimal utilization of operating rooms, resources, and the physician's schedule while maintaining appropriate turn-around times. Follow established surgery center/hospital precautions and procedures in the performance of all job duties to ensure a safe work environment. Collaborate with the surgical team to coordinate necessary equipment, medications, and supplies are available for each procedure. Maintain reliable attendance in accordance with Urology Associates attendance policy. Adhere to policies regarding safety, confidentiality and HIPPA guidelines.

OTHER RESPONSIBILITIES

Abide by Urology Associates Code of Conduct. Maintain strict confidentiality regarding patients and private employee matters. Maintain reliable attendance in accordance with Urology Associates attendance policy. Must be able to work as a team, rely on others for support, and provide support to ensure efficient and safe patient care. Complete all annual and new competencies in a timely fashion. Know and follow existing chain of command within office/clinic. Conduct oneself in a caring and sensitive manner which promotes positive relations with patients, visitors, and co-workers. Demonstrate leadership, precise communication skills, problem solving, and conflict/resolution amongst co-workers. Maintain high standards of professional conduct by proper treatment of employees and dedication to company goals. Travel to other locations (other than "home" clinic) to meet the needs of the other clinic, patients, and physician/APP.

JOB REQUIREMENTS

(Knowledge, Skills and Abilities): Strong knowledge of clinical/medical practice operations, procedures, terminology, and administrative procedures. Customer service oriented. Display teamwork attitude and good interpersonal skills. Have a pleasant disposition and high tolerance level. Strong analytical and problem-solving skills and the capacity to make quick decisions when necessary. Possess multi-tasking capabilities with strong organizational and time-management skills. Excellent verbal and written communication skills. Proficient in using various office equipment such as copiers, scanners, faxes, and phones. Proficient in computers and relevant software applications, electronic medical records (EMR), and practice management technology. Ability to work effectively with staff, physicians and external customers with limited supervision. Ability to follow direction and/or company policy as directed by management. Ability to read, write, and speak English. Ability to work independently while proactively seeking solutions to enhance processes and workflows. Required to use/have knowledge of use of emergency equipment, elevator, telephone, common office equipment, wheelchairs, exam tables, and other necessary equipment.

EDUCATION/TRAINING/EXPERIENCE

High School graduate or equivalent. 1+ years surgery scheduling or related experience. Must be able to communicate effectively with physicians, patients and be capable of establishing good working relationships with both internal and external customers.

PHYSICAL REQUIREMENTS

Required to sit, stand, walk, bend, crouch, and stretch. Must possess sufficient eye-hand coordination/manual dexterity to operate a keyboard, photocopier, telephone, calculator and other office equipment Required normal range of hearing and eyesight to record, prepare, and communicate appropriate reports and evaluations. Requires lifting papers and boxes up to 20 pounds occasionally

WORKING CONDITIONS

(environment and safety): Work performed in office environment. Involves frequent contact with professional staff and patients.

Job Type:

Full-time Pay:

$19.00 - $23.00 per hour

Benefits:

401(k) Dental insurance Flextime Free parking Health insurance Health savings account Life insurance Paid time off Vision insurance

Experience:

Surgery Scheduling:

1 year (Required)

Work Location:

In person