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Pay Rate:

$16 / hour

Job Summary:

The Online Bookstore Order Specialist is responsible for managing the processing, packaging, and fulfillment of online bookstore orders. This role supports the college's digital storefront by ensuring that students, faculty, and other customers receive accurate and timely deliveries. The ideal candidate has strong organizational skills, attention to detail, and a commitment to providing excellent customer service in a fast-paced environment.

Key Responsibilities:

Process incoming online orders for textbooks, course materials, supplies, and merchandise
Pick, pack, and prepare shipments accurately and efficiently
Print shipping labels and documentation for outgoing orders
Monitor online order status, including cancellations, backorders, and returns
Ensure orders meet bookstore accuracy, quality, and delivery standards
Maintain up-to-date knowledge of current course materials and inventory availability
Communicate with customers regarding order issues, delays, or substitutions
Work with shipping carriers to resolve delivery problems or claims
Assist with inventory management, cycle counts, and stock replenishment
Collaborate with in-store team to support peak periods and special campus events

Qualifications:

High school diploma or equivalent required
Experience in retail, e-commerce fulfillment, or inventory management preferred
Strong attention to detail and ability to follow processes accurately
Basic computer skills; experience with POS and e-commerce systems a plus
Ability to lift up to 40 lbs and perform repetitive tasks such as packing and scanning
Excellent time management skills and the ability to meet deadlines
Strong communication and problem-solving abilities
Flexibility to work extended hours during rush periods (e.

g., start of semester)

Preferred Qualifications:

Familiarity with academic course materials and textbook systems
Experience using shipping platforms (e.g., UPS, FedEx, US Government Client)
Knowledge of e-commerce software or bookstore management platforms (e.

g., MBS, Follett, Akademos, or similar)

Work Environment:

Warehouse or back-office environment within the college bookstore
Requires standing, lifting, and moving materials for extended periods
Fast-paced, deadline-driven setting during peak seasons
Team-oriented culture focused on student service and operational efficiency If interested, please apply through this job post.

You may fax a copy of your most recent resume to 877-858-623. 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Find & Apply For Shipping / Receiving Clerk Jobs in Randolph, New Jersey

Online Bookstore Order Specialist