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Job Description:

PRIMARY FUNCTION

The primary function of a Dedicated Final Mile Fleet Manager is to utilize coaching and leadership skills to manage dedicated drivers and achieve specific goals. These goals include meeting pick-up and delivery requirements, maximizing revenue, driver productivity and other established company goals, retaining drivers, and achieving an excellent safety record.

SHIFT:

Days

DUTIES AND RESPONSIBILITIES

Accept orders, optimize routes, and plan delivery schedules maximizing productivity and efficiency
Dispatch loads to the drivers (issue load information, delivery requirements, and routing)
Arrange for additional labor for any deliveries that require it.
Track drivers through their daily delivery schedule to ensure on-time delivery expectations are begin met.
Communicate with drivers and customers quickly and effectively to resolve any delivery issues that may arise throughout the day.
Notify Customer of issues/changes that might impact customer expectations or affect load assignments
Promote safety throughout all areas of operations, including the dispatching of loads in accordance with the drivers hours of availability
Focus on driver retention by understanding driver requirements/preferences, by monitoring driver performance to ensure driver requirements are being met, and by keeping drivers informed and motivated
Identify, track, and resolve performance issues by conducting driver evaluations and driver route and hold meetings
Resolve driver conflicts, problems, and requests with respect to matters such as, home time, pay, equipment, and load assignments
Responsible for maintaining and submitting driver payroll records weekly.
Ensure the awareness of and enforce company policies
Maintain records pertaining to driver performance and productivity
Track equipment maintenance requirements and schedule equipment to have work done accordingly
Involvement in the training process required of these drivers to ensure they are educated and trained on all details required of the position, including proper operation of the moffett forklifts.
Other duties may be assigned

MINIMUM QUALIFICATIONS/EXPERIENCE

Four-year degree, preferably in Transportation and Logistics, and/or relevant experience in transportation or related field
Fluent in computer applications and keyboard proficiency
Ability to function in a fast-paced work environment and tolerate stress
Ability to plan, organize, be attentive to detail and possess and strong problem-solving skill
Excellent interpersonal skills, including good listening skills
Possess courteous, yet assertive telephone personality TMC is an equal opportunity employer.

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Dedicated Final Mile Fleet Manager