Find & Apply For Warehouse / Distribution Supervisor Jobs in Mount Laurel Township, New Jersey

We are looking for a highly organized, detail-oriented Order Processing & Fulfillment Coordinator to manage the daily flow of customer orders from receipt through shipment and invoicing. This position will be responsible for monitoring and managing order queues in Shopify and Fishbowl Inventory , identifying and resolving order issues, coordinating with our sales, customer service, warehouse, purchasing, and shipping teams, and making sure orders move through our system accurately and on time. This is not simply a data-entry position. The ideal candidate will take ownership of the order process and proactively identify problems before they cause shipping delays or customer service issues. Key Responsibilities Monitor and manage all incoming Shopify and Fishbowl order queues throughout the day. Review new orders to ensure they are complete, accurate, and ready for processing. Verify that orders have been paid, authorized, or have approved payment terms before release. Identify orders that are on hold because of payment, inventory, customer information, shipping, or other issues. Monitor out-of-stock, short-stock, and backordered items on open orders. Work with Customer Service, Purchasing, or Sales to determine how shortages should be handled. Notify the appropriate customer or sales representative when an order contains unavailable or backordered merchandise. Make sure orders are assigned to the correct delivery route, carrier, shipping method, or warehouse workflow . Assign and release orders to warehouse pickers based on priority, route, ship date, inventory availability, and workload. Monitor orders after they have been released to the warehouse to ensure they continue moving through picking, packing, and shipping. Follow up on orders that have been sitting in a queue or processing status for too long. Prioritize expedited, Next Day, 2-Day, customer pickup, local delivery, LTL, and other time-sensitive orders. Coordinate with the warehouse when there are picking discrepancies, missing inventory, substitutions, damaged products, or other fulfillment issues. Ensure completed orders are properly shipped and invoiced in Fishbowl . Verify that fulfillment and shipment information is correctly updated in Shopify . Make sure tracking information, shipment status, quantities shipped, and fulfillment status are accurate. Identify orders that have shipped physically but have not been properly completed in the system. Identify orders that have been invoiced incorrectly, partially fulfilled incorrectly, duplicated, or left open. Review partially shipped and backordered orders and make sure remaining quantities are properly tracked. Monitor canceled orders and make sure they are canceled or closed correctly across all applicable systems. Help prevent duplicate shipments, missed shipments, incorrect routes, and orders being released before payment. Review daily open-order reports and investigate orders that are past their expected ship date. Communicate clearly with Sales, Customer Service, Purchasing, Warehouse, Shipping, and Accounting regarding order issues. Maintain accurate notes in Shopify and Fishbowl so other departments can easily understand the status of an order. Escalate urgent issues that could affect customer delivery commitments. Assist with correcting inventory or order discrepancies discovered during the fulfillment process. Help improve order-processing procedures and identify opportunities for automation and workflow improvements . Assist management with reporting on open orders, backorders, fulfillment delays, and other operational issues. Perform additional order management, customer service, inventory, shipping, and operational responsibilities as needed. Qualifications Experience with order processing, order management, fulfillment, inventory, e-commerce, distribution, or warehouse operations. Experience working with Shopify strongly preferred. Experience with Fishbowl Inventory preferred. Comfortable working with multiple systems and order queues throughout the day. Strong computer and data-entry skills. Excellent attention to detail. Strong organizational and time-management skills. Ability to prioritize a large number of orders and changing priorities. Strong problem-solving skills and ability to investigate discrepancies. Comfortable communicating with customers, sales representatives, warehouse employees, purchasing, and management. Ability to work independently and take ownership of problems through resolution. Experience in wholesale distribution, e-commerce, food distribution, or a high-volume fulfillment environment is a plus. What We're Looking For We are looking for someone proactive rather than reactive . The right person does not simply process the next order in the queue. They look at the entire order pipeline and notice when something does not look right.

Pay:

$45,000.00 - $55,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Education:

Associate (Required)

Experience:

Order management system: 3 years (Required)

Fishbowl Inventory:

1 year (Preferred)

Shopify:

1 year (Preferred)

Work Location:

In person