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Warehouse / Distribution Supervisor
Burlington, VT

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Fourbital Factory

Order Fulfillment Coordinator

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Job Description

The Order Fulfillment Coordinator is responsible for ensuring completed orders move efficiently from finished goods through shipment and order closeout. This role oversees picking, packing, shipping coordination, carrier management, shipping optimization, finished-goods inventory accuracy, and fulfillment documentation. This position serves as the final operational checkpoint before delivery to the customer and works closely with Production and Sales to ensure shipments are accurate, timely, and cost-effective. Previously staffed part-time, the role is now a full-time position to support the Factory's order volume. Essential Functions 1. Coordinates order fulfillment, shipment, and logistics
  • Receives completed orders from Production and prepares them for shipment.
  • Coordinates picking, packing, and shipment of customer orders to ensure accuracy and on-time delivery.
  • Confirms orders are complete and packaged according to customer requirements and shipping specifications.
  • Generates packing slips, shipping labels, and required shipping documentation.
  • Tracks deliveries and resolves shipping delays, exceptions, and carrier issues.
  • Negotiates and manages shipping rates with carriers such as USPS, UPS, FedEx, and DHL to ensure cost-effective and reliable service.
  • Identifies opportunities to optimize shipping processes, reduce costs, and improve delivery performance.
  • Collects packing slips and final shipping cost details and relays information to the Sales team for invoicing.
  • Ensures all fulfillment and shipment documentation is complete, accurate, and properly filed.
  • Communicates fulfillment status, shipment updates, and delivery concerns to key stakeholders. 2. Supports finished-goods inventory management
  • Maintains accurate finished-goods inventory records.
  • Monitors inventory thresholds and communicates replenishment needs.
  • Coordinates movement and organization of completed inventory. 3. Contributes to continuous improvement
  • Participates in planning meetings related to shipping priorities and order flow.
  • Identifies opportunities to improve fulfillment efficiency and customer experience.
  • Assists in developing and maintaining SOPs. 4. Other duties as assigned Communication & Collaboration
  • Communicates clearly and effectively across departments to resolve issues and align on timelines.
  • Builds professional rapport with co-workers using conversation governed by diplomacy and tact, and engages others with curiosity and openness.
  • Navigates high-demand situations with composure while managing multiple timelines and priorities. Problem Solving & Adaptability
  • Anticipates potential delays or bottlenecks and responds with practical, forward-thinking solutions.
  • Evaluates options, consults stakeholders, follows through to closure, and notifies relevant parties.
  • Maintains professionalism and calm in high-pressure situations and adjusts to shifting priorities. Organization & Detail Orientation
  • Organizes tasks and resources to manage multiple, time-sensitive projects, tracking many orders with precision for downstream teams.
  • Maintains clear, up-to-date digital and physical records and adapts workflows to keep information easy to access and use. Strategic Listening
  • Listens actively to understand context, needs, and implications before acting, and asks insightful, outcome-driven questions.
  • Tailors communication to the audience and follows up so collaborators feel heard and supported.
Education/Experience :
This position requires 2+ years of experience in order fulfillment, logistics coordination, or operations support. A strong understanding of production workflows is preferred. Familiarity with apparel or manufacturing environments is a plus. Physical requirements : Work is typically performed in a combination of office and production floor environments. The role requires frequent use of computer systems and physical handling of finished goods. Must be able to lift up to 30 lbs and stand or sit for extended periods. Some weekend or evening work may be required during peak fulfillment periods.
Knowledge, Skills & Abilities :
Understanding of the full lifecycle from order intake to shipping and invoicing. Basic knowledge of inventory control and stock levels. Familiarity with shipping options, service levels, and how to negotiate or optimize rates. Familiarity with documenting and updating standard operating procedures. Attention to detail and accuracy in data entry, documentation, and quality checks. Analytical mindset with the ability to interpret fulfillment data and identify trends or inefficiencies. Problem-solving skills to proactively address delays, bottlenecks, or supply chain risks. Adaptability and initiative to work independently and contribute to process improvements in a fast-paced environment.
About Us:
Established in 2022, Fourbital Factory is a custom knit beanie manufacturer located in Burlington, Vermont. We use industry-leading equipment and innovative processes to produce high-quality, fully customizable knit beanies—100% made in the USA. As a growing company, we're building a nimble, forward-thinking team that values precision, creativity, and a shared commitment to excellence. Join us as we shape the future of small-batch U.S. manufacturing from the ground up.
What We Offer:
Competitive pay with opportunities for growth within the company. We cover 100% of our employees' health insurance premiums. Hands-on training in a fun and fast-paced environment. A close-knit team and supportive work culture. A kitchen full of office snacks and coffee. Employee discounts on 4T2D products. Ability to use machines during Makers Space Saturdays for your personal projects. The chance to be part of a growing company and help shape its future.
Job Type:
Full-time Pay:
$22.00 - $25.00 per hour Expected hours: 40.0 per week
Benefits:
Dental insurance Employee discount Health insurance Life insurance On-the-job training Paid time off Parental leave Referral program Vision insurance
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • Health Insurance
  • Dental Insurance
  • Vision Insurance