Find & Apply For Customer Service Manager Jobs in Theodore, Alabama

Triple S Flotech is a manufacturer s representative and factory authorized automation facility for valves that are engineered to withstand the most severe applications. Our ADREM line of specialty valves are engineered for the demanding requirements of the chlor-alkali industry. We pride ourselves on knowing our customers processes and being able to provide flow control solutions. Triple S Flotech is also an authorized automation facility for Mogas, L&T, and other valve lines we represent. Triple S Flotech is a subsidiary of FloWorks International LLC, which is a privately held company located in Houston, Texas. Job Description The Technical Service Manager, Electric Actuation provides leadership and technical expertise for electric actuation field service operations. This role supports customers, sales, and operations teams by overseeing service execution, troubleshooting technical issues, developing service proposals, and ensuring safe, efficient project delivery. Key Responsibilities Lead field service activities for electric actuation products and systems. Evaluate customer sites and develop scopes of work and service quotations. Coordinate field personnel, equipment, and project schedules. Provide technical support and troubleshooting for customers and internal teams. Partner with sales teams to identify opportunities and deliver technical solutions. Review technical drawings, specifications, and project requirements. Ensure compliance with safety standards, customer requirements, and company policies. Develop and mentor field service personnel while driving continuous process improvement. Qualifications 10+ years of experience in electric actuation, automation, controls, or industrial field service operations. Prior leadership or supervisory experience preferred. Ability to read and interpret engineering drawings, electrical schematics, and technical specifications. Strong customer service, communication, and problem-solving skills. OSHA, MSHA, or other industry certifications preferred. Work Environment This position operates in both office and industrial field environments. Regular customer site visits and travel are required, with overnight travel up to 50% as business needs dictate. The Perks of Working Here FloWorks offers a competitive benefits package designed to support your health, financial well-being, and work-life balance. Medical, Dental & Vision Insurance with multiple plan options Company-paid Life and Disability Insurance 401(k) with company match Health Savings & Flexible Spending Accounts Supplemental coverage including Accident, Critical Illness, and Hospital Indemnity Employee Assistance Program Identity Theft Protection at discounted rates This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. Management retains the right to add or change the duties of the position at any time. FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status. FloWorks participates in the US Government s E-Verify program.