Find & Apply For Customer Service Manager Jobs in Tuscaloosa, Alabama

About BenjaminBoxes BenjaminBoxes is one of the fastest growing box truck dealerships and full-service operations in Alabama. We sell trucks, file business authority, dispatch owner operators, and run a full-service repair shop all under one roof in Tuscaloosa. We are growing fast and we are looking for a sharp, organized, people-person to own our entire customer experience from the moment a truck is sold to the moment it is in the customer's hands — and beyond. About the Role This is not only a receptionist job. This is not only answering the phone service. This is the person who makes sure every single BenjaminBoxes customer feels taken care of, informed, and confident in their purchase from day one. You will own the communication between our shop, our sales team, and our customers. You will know where every active customer truck is in the process at all times. You will be the reason customers come back and send their friends. If you are highly organized, love talking to people, thrive in a fast-paced environment, and hate letting things fall through the cracks — this role was built for you. What You Will Be Doing Managing the active customer truck tracker — knowing the status, promised date, and what is left on every truck being prepped for a customer at all times Sending proactive update texts and calls to every customer at three key points — day of sale, two days before pickup, and day before pickup — without being asked Making proactive outreach calls the moment a delay is identified — customers never find out about a problem when they show up, they find out from you first Fielding all inbound customer calls and texts — answering questions, giving status updates, and routing calls to the right team member when needed Coordinating daily between service and sales operations Logging every customer interaction — every call, text, and update — so there is always a clear record Following up with customers after truck pickup to make sure everything is running well and they are satisfied Managing the phone system — setting up auto-replies, routing rules, and making sure no call goes unanswered Helping with document tracking and customer paperwork when needed Flagging any customer concerns or complaints to the owner so they can be addressed before they escalate Building and maintaining relationships with repeat customers and referral sources What We Are Looking For Prior experience in customer service, customer success, client relations, or a similar role — dealership, logistics, or service industry experience is a strong plus Exceptional communication skills — you are clear, professional, and warm on the phone and in writing Highly organized — you manage multiple active deals at once and nothing slips through the cracks Proactive — you do not wait to be asked. If something needs to happen you make it happen Comfortable with a fast-paced environment where priorities shift and you have to stay on top of multiple things at once Tech comfortable — Google Sheets, texting platforms, basic CRM or tracking tools Problem solver — when something goes wrong with a customer you stay calm, take ownership, and fix it Positive attitude — you represent BenjaminBoxes in every interaction and you take that seriously Bilingual Spanish is a strong plus Valid driver's license preferred What We Offer Competitive weekly pay based on experience Full time steady position with a growing company Work directly with ownership — your contributions are visible and valued Be part of a team that is building something real and growing fast Room to grow into a senior operations or management role as BenjaminBoxes expands to multiple states Schedule Monday through Friday — Full Time Day shift — standard business hours Some flexibility required to handle urgent customer situations How to Apply Text us at (805) 551-9421 Or apply through Indeed In Person @ 740 Maplewood Dr Tuscaloosa

AL 35405

Pay:

$14.00 - $22.00 per hour Expected hours: 40.0 per week

Work Location:

In person