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Customer Service & Purchasing Coordinator Reliable Industrial Supplies Huntington Beach, CA Job Details Part-time | Full-time From $28 an hour 5 hours ago Benefits Health insurance Paid time off Flexible schedule Paid sick time Qualifications Pricing Data entry in Excel Writing skills English Research High school diploma or GED Driver's License Attention to detail QuickBooks Data entry B2B sales Organizational skills Logistics inventory management Retail purchasing Full Job Description Reliable Industrial Supplies Customer Service & Purchasing Coordinator Reliable Industrial Supplies is looking for a highly organized, detail-oriented Customer Service & Purchasing Coordinator to work directly with our VA Hospital customers. We work almost exclusively with U.S. Department of Veterans Affairs (VA) hospitals and healthcare facilities. This position plays an important role in helping VA facilities source and receive the medical, industrial, maintenance, and other products they need. The ideal candidate should be enthusiastic about supporting VA facilities and the people who serve our nation's veterans. You will communicate directly with VA customers while managing orders from the initial request or purchase order through sourcing, purchasing, shipping, invoicing, and final delivery. This is a hands-on role for someone who is organized, resourceful, comfortable working independently, and complex problem solving. Requirements Must be able to lift/carry 50lbs High School Diploma (or Equivalent GED) Must be legally authorized to work in the U.S Must have a valid Drivers License and clean driving record Must be able to communicate effectively in English. Both verbally and in writing. Be dependable, organized, and able to manage multiple tasks and orders simultaneously Join Reliable Industrial Supplies This position is ideal for someone who wants more than a traditional customer-service role. You'll become involved in the entire order process, from receiving a request from a VA facility and researching the product to purchasing, shipping, invoicing, and confirming delivery. If you are dependable, highly organized, comfortable with detailed administrative work, and excited about supporting VA hospitals and the facilities that care for our nation's veterans, we encourage you to apply.

The right candidate is:

Highly motivated and enthusiastic about working directly with VA hospitals and facilities. Extremely detail-oriented and comfortable double-checking their work. Organized and able to manage multiple customer orders at the same time. A strong written and verbal communicator. Professional and comfortable speaking with VA customers, vendors & manufacturers A resourceful problem-solver who enjoys researching products and finding answers. Able to follow established procedures while knowing when to ask for assistance. Reliable, responsive, and able to follow tasks through to completion. Comfortable working with numbers, pricing, invoices, and spreadsheets. Able to work independently while communicating effectively with the team. Computer & Administrative Skills Experience or comfort with the following is helpful but we are willing to train the right person if needed. QuickBooks, Microsoft Excel Spreadsheets Email and electronic file organization Online vendor and manufacturer websites UPS and FedEx shipping systems Product and inventory research Data entry and order tracking Previous experience with VA facilities, government purchasing, medical supplies, industrial supplies, purchasing, distribution, logistics, or customer service is a plus, but is not required. This Position Is a Good Fit If You… Are genuinely interested in working with and supporting VA facilities. Like figuring out where to find hard-to-source or unusual products. Enjoy helping customers get what they need quickly and accurately. Are naturally organized and notice small details. Don't mind switching between phone calls, emails, spreadsheets, purchasing, research, and order processing throughout the day. Take ownership of your work and follow tasks through to completion. Are comfortable asking questions when something doesn't look right. Enjoy a fast-moving environment where every order can be a little different. Why This Role Matters Our VA hospital customers depend on us to locate products, provide accurate pricing, process their orders, coordinate purchasing and shipping, and keep them informed from start to finish. Sometimes the items we are getting for these hospitals are crucial to time sensitive procedures. The work you do in this position directly supports facilities serving our nation's veterans. Accuracy, responsiveness, follow-through, and customer service are extremely important to us. If you're organized, resourceful, detail-oriented, and enjoy being the person who figures things out, we'd love to hear from you. What You'll Do Customer Service & Order Processing Communicate directly with VA Hospital and VA facility customers by phone and email. Receive customer purchase orders and accurately enter into QuickBooks. Collect and document purchase order numbers, customer contact information, item numbers, quantities, pricing, and delivery requirements. Review every order for accuracy before processing. Provide customers with order confirmation numbers, estimated delivery dates, tracking information, receipts, and other required documentation by phone and email. Respond to customer questions regarding pricing, product availability, existing orders, billing, and shipping. Consistently follow up with customers by phone and email.

Product Research & Sourcing :

Research is a major part of this position. Research medical, industrial, maintenance, and other requested products for VA customers using vendor websites, manufacturer resources, spreadsheets, email records, and online resources. Search for products using manufacturer part numbers, descriptions, specifications, and manufacturer information. Confirm product availability and lead times with vendors. Locate alternative suppliers when a preferred vendor does not have inventory. Compare sources to help determine the best purchasing option. Maintain accurate product and vendor information. Follow research through until you have found the information needed to move the customer's request forward. Quoting & Pricing Prepare customer estimates and quotes in QuickBooks. Research current market pricing and vendor costs. Calculate appropriate selling prices based on current market conditions. Research product weight and dimensions to estimate shipping costs. Include lead times, estimated delivery dates, available quantities, and shipping costs in customer quotes. Maintain accurate pricing and product information in QuickBooks and company spreadsheets. Purchasing & Vendor Coordination Create and send purchase orders to vendors. Place orders through vendor websites, email, and other approved purchasing channels. Coordinate blind-shipping requirements when vendors ship directly to VA customers. Request vendor invoices and supporting documentation. Verify vendor pricing, quantities, shipping information, and order details before purchases are finalized. Maintain professional communication with vendors and manufacturers. Follow up with vendors to keep orders moving and address delays or discrepancies. Shipping & Logistics Create UPS and/or FedEx shipping labels. Research shipping rates, delivery times, package dimensions, and shipping methods to determine appropriate and cost-effective shipping options. Coordinate blind shipments directly from vendors to VA customers when applicable. Prepare and provide packing lists and shipping documentation. Track shipments and update customer and internal order records. Monitor delivery dates, backorders, delays, and shipping issues. Communicate shipping updates to customers and internal team members. Invoicing & Recordkeeping Create and process customer invoices in QuickBooks. Organize invoice packets and supporting documentation. Maintain accurate records of vendor invoices, receipts, shipping expenses, and customer payments. Update customer and order-tracking spreadsheets. Maintain company tax and accounting spreadsheets as directed. Track order status, payment status, vendor costs, shipping expenses, and other relevant information. Ensure completed orders are properly documented, marked paid, and filed. Compensation & Benefits We believe in rewarding employees who demonstrate reliability accuracy, initiative and a strong commitment to serving our VA hospitals Starting pay: $28/hour during the initial 6 week training and evaluation period.

Salary Opportunity:

Following the initial 6 weeks, successful employee will transition to a salaried compensation structure with salary determined based on performance demonstrated capabilities and responsibilities within the role. Following a 6 month probationary period, employee will earn PTO, Paid sick leave, Medical insurance, performance bonuses and growth opportunities. Our goal is to develop a relationship with a long term team member who can take ownership of their work build strong relationships with VA customers and grow within

Reliable Industrial Supplies Pay:

From $28.00 per hour Expected hours: 30.0 - 40.0 per week

Benefits:

Flexible schedule Health insurance Paid time off

Work Location:

Hybrid remote in Huntington Beach, CA 92646