Find & Apply For Customer Service Manager Jobs in Melbourne, Florida

Company Overview Maronda Homes is a family-owned and operated home builder with a rich history dating back to 1972. Dedicated to creating quality homes and vibrant communities, we prioritize family values and exceptional customer service in everything we do.

•3 years of residential home building experience either in a production, or warranty service role

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Service ManagerJob Description Position Overview:

Maronda Homes is looking for a Service/Warranty Manager with previous residential construction experience to add to our team. This person will be responsible for the on-site review and repair of warranted residential construction. Meet with homeowners to determine needed repairs and verify warranty claims. Supervise subcontractors on scheduled appointments, and insure proper completion of work Ensure the protection of areas of the home being worked on as well as surrounding areas. Make sure work areas are cleaned prior to leaving home. Participate in Customer Service follow up with homeowners. Work with Production Management & other depts. to resolve problems & coordinate activities. Complete all inspections required paperwork, including scheduling and payment approvals. Maintain Service Database insuring accurate records of all service requests. Perform quality control inspections prior to close to ensure delivery of completed, quality homes. High School Diploma or equivalent

Required Technical Knowledge:

Familiarity with residential construction techniques and standards. Ability to perform some minor repairs and punch-list items. 3 years of residential home building experience either in a production, or warranty service role.

Additional Qualifications:

Must be able to bend/lift/carry up to 50lbs Must be able to reach, crawl, and other miscellaneous physical activity related to warranty/repair work Must be organized and able to complete tasks on a timely basis. Must have strong people skills and the ability to communicate clearly. Must be able to stick to strict policies and apply them uniformly. Must have reliable transportation,and be able to get to appts. in a timely manner Must be available for some very limited evening & weekend work. Must pass a criminal background check.

EEO Employer Pay:

$60,000.00 - $70,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person