Find & Apply For Customer Service Manager Jobs in Santa Rosa Beach, Florida

Position Overview The Operations & Client Experience Coordinator serves as a key support partner to fast paced high producing real estate duo by helping create operational consistency, elevated client service, and organizational efficiency across the business. This role is designed to free the agents from administrative distractions so they can remain focused on relationship building, client strategy, business development, and income-producing activities. The ideal candidate is proactive, highly organized, detail-oriented, solutions-driven, and able to anticipate needs before being asked. This is not simply an administrative role. This person will become an extension of the business and play a critical role in creating a seamless experience for clients and internal operations alike. Key Responsibilities Client Experience & Communication Help create a polished, high-touch client experience from contract to closing and beyond Manage communication flow with clients, vendors, and partners Assist with scheduling, follow-up, and client touchpoints Ensure clients feel informed, supported, and cared for throughout the process Support post-closing follow-up and relationship management Operations & Organization Maintain organization of files, systems, calendars, and workflow processes Help prioritize daily and weekly operational needs Track deadlines, appointments, and transaction timelines Identify inefficiencies and recommend process improvements Assist in creating scalable systems and operational consistency Transaction & Listing Support Coordinate listing preparation timelines and vendor scheduling Support transaction management processes as needed Help ensure documentation is complete and timelines are met Coordinate communication between all parties involved in transactions Marketing & Brand Support Coordinate marketing requests and listing launches Assist with social media coordination and marketing organization Help maintain brand consistency across communications and materials Support client events, campaigns, and business development initiatives Ideal Candidate Traits Highly organized and detail-oriented Strong communicator both verbally and in writing Proactive rather than reactive Calm under pressure and adaptable in a fast-paced environment Professional, polished, and service-minded Strong problem-solving skills Able to maintain confidentiality and professionalism Tech-comfortable and willing to learn new systems Positive attitude and team-first mindset Success In This Role Looks Like Agents have more time focused on clients and business growth Clients experience a higher level of communication and consistency The business operates with less stress and more organization Tasks and deadlines are proactively managed Systems and processes become more scalable over time The overall client and agent experience becomes more elevated and efficient Preferred Experience Real estate industry experience preferred but not required Administrative, operations, hospitality, or client service background strongly considered Experience managing multiple priorities and deadlines Familiarity with CRM systems, marketing platforms, and transaction management tools is a plus

Pay:

$40,000.00 - $150,000.00 per year

Benefits:

Flexible schedule

Work Location:

In person