Find & Apply For Customer Service Manager Jobs in Lawrenceville, Georgia

Veterinary Client Service Coordinator / Front Desk Lead Russell Ridge Animal Hospital - Lawrenceville, GA Full-Time | $18-$22/hour, based on experience | Benefits Available Are you great with people, organized under pressure, and the person others naturally turn to when something needs to get done? Russell Ridge Animal Hospital is looking for a Veterinary Client Service Coordinator / Front Desk Lead to help lead our client service team and create an exceptional experience for our clients, patients, and staff. We are part of Georgia Veterinary Associates (GVA), a privately owned veterinary group serving the North Metro Atlanta community. We believe great veterinary care starts well before a patient enters an exam room—and our front desk team plays a critical role in making that happen. This is more than a receptionist position. We are looking for someone who can be a leader at the front desk: someone who communicates well, keeps the team organized, solves problems, supports coworkers, and knows how to take care of clients even when the hospital gets busy. What You'll Do You'll work alongside our management and veterinary teams to help oversee the day-to-day operation of the front desk, including: Leading and supporting our Client Service Representative team Helping maintain an efficient, organized front desk and appointment flow Providing outstanding client service in person and over the phone Handling challenging client situations professionally and confidently Scheduling appointments appropriately and helping prioritize urgent patient needs Ensuring accurate client communication, documentation, payments, and follow-up Coaching and training front desk team members Helping establish accountability and consistency within the CSR team Communicating effectively between clients, doctors, technicians, assistants, and management Identifying workflow problems and helping develop solutions Jumping in wherever needed—we are a team, and leadership here means being willing to help Who We're Looking For Our ideal candidate is: Friendly, professional, and genuinely enjoys working with people An excellent communicator Organized and able to manage multiple priorities at once Comfortable making decisions and solving problems Able to give direction and hold team members accountable while maintaining a positive workplace Calm and compassionate when working with emotional or frustrated pet owners Dependable and willing to take ownership of their role Comfortable working in a busy, multi-doctor veterinary hospital Interested in growing professionally and taking on additional responsibility over time Previous veterinary experience is strongly preferred. Previous supervisory, lead CSR, reception lead, or management experience is a plus. Experience with veterinary practice-management software, particularly AVImark, is also a plus. Schedule This is a full-time, in-person position at our Russell Ridge location in Lawrenceville. Russell Ridge is open seven days a week, so weekend availability is required . The schedule will include a combination of weekday and weekend shifts based on hospital needs. Compensation & Benefits $18-$20 per hour, based on experience and qualifications. Full-time team members are eligible for our benefits package, including applicable health and other employee benefits, paid time off, and veterinary care benefits. Most importantly, this position offers room to grow! We are looking for someone who wants to become an important part of our leadership team—not someone simply looking for their next front desk job. Why GVA? Georgia Veterinary Associates is privately owned , which means decisions about our hospitals, our employees, and our patients are made by people who actually work in our practices. Our goal is to provide exceptional veterinary medicine while creating a workplace where talented people can build long-term careers. Our core values are

I CARE:

Innovation, Care, Accountability, Respect, and Engage. We are looking for someone who can bring those values to our client service team every day. If you're an experienced veterinary CSR who is ready for the next step or an established front desk leader looking for a place where you can make an impact, we'd love to hear from you. Apply today and tell us a little about your veterinary, customer service, and leadership experience.

Pay:

$18.00 - $22.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Continuing education credits Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Retirement plan Uniform allowance Vision insurance

Work Location:

In person