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Customer Support
Customer Service Manager
Hanalei, HI
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SoHa Living is Hawai'i's destination for home décor, gifts, and lifestyle treasures. We're growing and are currently hiring Supervisor for our Hanalei location . Join our team and help create a welcoming shopping experience while sharing the spirit of aloha with our guests.
Available Store Locations Actively Hiring:
Hanalei, 5-5088 Kuhio Highway - $23.00/hr (020-LHAN SoHa Living Hanalei)
POSITION SUMMARY
The Retail Supervisor has a key leadership role within the store and is responsible for overseeing the day-to-day operations of the store. This position requires a combination of managerial, customer service, and organizational skills to ensure the smooth functioning of the store. The primary objective of a Retail Supervisor is to drive sales, enhance the customer experience, and maintain a productive and motivated team.
OBJECTIVES
Greet and engage customers in a friendly and professional manner. Assist customers in finding the products that meet their needs and preferences. Provide detailed product information, including features, benefits, and pricing. Actively listen to customers and offer appropriate recommendations. Process sales transactions accurately and efficiently. Maintain a clean and organized sales floor, ensuring merchandise is properly displayed. Monitor inventory levels and assist with restocking shelves and displays. Resolve customer inquiries and concerns in a timely and satisfactory manner. Collaborate with team members to achieve sales targets and store goals. Follow company policies and procedures regarding sales, returns, and exchanges.
COMPETENCIES
Excellent interpersonal and communication skills. Strong customer service orientation with a genuine desire to assist customers. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Detail-oriented with good organizational and time management skills. Basic sales techniques to promote products, upsell, and close sales effectively. Familiarity with the products or services offered by the store and the ability to learn and retain information about new items. Basic math skills for processing transactions and handling cash. Flexibility to work weekdays, weekends, and holidays as per the store's schedule.
EDUCATION AND EXPERIENCE
Must be 18 years old Thrives in a customer-first-based retail environment Previous experience in a retail or customer service role is preferred but not required. Reliable transportation to and from work
PHYSICAL REQUIREMENTS
Must be able to safely climb a ladder. Moving and standing for long periods of time. Bending, stooping, reaching, twisting, pushing, pulling, and moving items up to 45lbs.
Schedule:
Must be available some week days shift Must be available during weekends shift Part-Time position Supplemental pay types: Incentive pay
Perks:
Competitive hourly pay Employee discounts across all SoHa Living brands Opportunities for growth into supervisory and management positions How to
Apply:
Here's the link.
https:
//www.sohaliving.com/pages/join-our-team Click "Apply Now" and specify which Maui location(s) you're interested in.