Find & Apply For Customer Service Manager Jobs in Dyersville, Iowa

Mobile Service Appointment Coordinator :

Position Type:

Full-Time Schedule:

Monday through

Friday Compensation:

$35,000-$45,000+ annually, based on experience, plus monthly performance bonus Position Summary The Mobile Service Appointment Coordinator is responsible for generating and scheduling mobile service appointments through outbound calls to dealership leads, existing guests, and prospective customers. This position plays a key role in growing the Mobile Service department by providing excellent communication, follow-up, and appointment-setting support. The ideal candidate is organized, professional, customer-focused, and comfortable making outbound calls throughout the day. This role requires strong communication skills, attention to detail, and the ability to manage leads efficiently. What We Offer You -

Benefits:

Competitive pay $35,000-$45,000 +plus monthly performance bonus Paid time off Paid training Health, vision, and dental insurance Flexible spending account (FSA) 401(k) and 401(k) matching Employee discount Key Responsibilities Make outbound calls to qualified clients to secure appointments. Schedule mobile service appointments based on customer needs and department availability. Explain the benefits and convenience of mobile service to guests. Follow up with unscheduled leads and missed opportunities. Maintain accurate records of calls, appointments, and customer interactions. Coordinate with the Mobile Service team to ensure appointments are properly scheduled and communicated. Provide professional and positive customer experience during every interaction. Meet or exceed monthly appointment settings and performance goals. Assist with organizing daily call lists, lead tracking, and follow-up schedules. Support department growth through consistent communication and lead management. Qualifications Previous customer service, call center, appointment setting, dealership, or sales experience preferred. Excellent verbal communication skills. Strong organizational and time-management skills. Comfortable making outbound calls and speaking with customers. Ability to follow up consistently and manage multiple leads at one time. Professional, dependable, and motivated. Basic computer skills and ability to use dealership CRM or scheduling software. Automotive or dealership experience is a plus but not required. Willing to submit to a pre-employment background check & drug screen Required Skills Strong communication skills Excellent organization and follow-through Customer service mindset Phone etiquette Attention to detail Ability to work independently Goal-oriented approach Positive and professional attitude Performance Expectations Success in this role will be measured by: Number of outbound calls completed Number of mobile service appointments scheduled Appointment completion rate Lead follow-up completion Guest satisfaction Scores Monthly performance goal achievement Compensation This position offers a salary range of $35,000 to $45,000+ annually, depending on experience, plus eligibility for a monthly performance bonus based on appointment-setting results and department goals.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person