Find & Apply For Customer Service Manager Jobs in Iowa City, Iowa

Now Hiring:

Commercial Account Manager -

Independent Retail Insurance Location:

Iowa City /

Cedar Rapids, IA Schedule:

Onsite Relion Insurance Solutions, part of the ALKEME family, is hiring a Commercial Account Manager to join our growing team in Iowa City / Cedar Rapids, IA. This role manages a well-defined book of select and middle-market commercial accounts. It is perfect for someone who enjoys being client-facing, detail-oriented, and part of a genuinely collaborative team. You'll report directly to an exceptional and supportive leader, and work alongside a forward-thinking, strategic group of professionals who care deeply about their clients and about enjoying the work they do together. The culture is hands-on, approachable, flexible, and fun (yes, fun really is part of the job here). Company Perks 100% employer-paid medical, dental, and vision for employee-only plans PTO and company-paid holidays 401(k) plan with employer contribution Opportunities for career growth and professional development within a nationwide network Supportive, collaborative, and high-energy work environment What You'll Do as the Commercial Account Manager Provide technical support to Sales Executives and Account Executives by analyzing client insurance needs and assisting with new and renewal business. Prepare and submit insurance applications to carriers, obtain quotations, and coordinate policy binding. Issue and process binders, certificates, policies, endorsements, renewals, and other policy documents, ensuring accuracy and timely delivery. Prepare proposals, insurance summaries, schedules, and billing documentation while maintaining accurate client records in Applied EPIC. Respond promptly to client requests via phone and email, process policy changes, cancellations, audits, and billing inquiries, and assist with claims reporting and follow-up. Maintain current knowledge of insurance products, carrier guidelines, industry regulations, and emerging trends. What We're Looking For 2+ years of insurance industry experience, preferably with a retail insurance brokerage. Valid Property & Casualty Broker-Agent license required. Strong knowledge of insurance products, coverages, and carrier markets. Excellent verbal and written communication skills with the ability to explain complex insurance concepts clearly. Strong analytical and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment. Why ALKEME? At ALKEME, we combine the strength and stability of a Top-40 national insurance broker with the creativity and culture of a start-up. Our employees enjoy a supportive environment that encourages learning, collaboration, and growth. Joining SFD Insurance, means working with a respected, long-standing agency while gaining access to the expansive resources and opportunities of ALKEME Insurance. Be part of a company where growth, culture, fun, and financial stability come together to create a rewarding and fulfilling experience. This is an At-Will position. Employment with Alkeme Intermediary Holdings, LLC may be terminated or changed at any time, with or without cause or prior notice.

EOE Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Experience:

insurance industry: 2 years (Preferred)

Work Location:

In person