Find & Apply For Customer Service Manager Jobs in Rock Island, Illinois

Account Manager Steel Warehouse - 3.0 Rock Island, IL Job Details Full-time $45,000 - $65,000 a year 1 day ago Benefits Profit sharing Wellness program Paid holidays Disability insurance Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off On-the-job training Vision insurance 401(k) matching Opportunities for advancement Flexible schedule Life insurance Qualifications Customer communication Account development Attention to detail Customer relationship management Organizational skills Business Administration Full Job Description The Account Manager position offers the opportunity to be at the hub of activity at Steel Warehouse. The position is relied on to provide professional, accurate and timely communications to our valued customers. More, they are central to our internal teams as they problem solve and anticipate changes in the market. But don't take our word for it. Apply today. Our managers will give you a tour and invite you to meet our team. The Account Manager is responsible for developing and maintaining customer relationships, managing assigned accounts, generating sales growth, and coordinating customer requirements with operations, purchasing, and logistics teams. This role serves as the primary point of contact for customers, providing exceptional service. The ideal candidate possesses strong communication skills, a customer-focused mindset, and experience in the steel, metals, manufacturing, or industrial distribution industries.

Responsibilities:

• Own and manage customer relationships act as the primary point of contact for assigned customers.
• Professionally represent Steel Warehouse in all interactions with customers and internal teams.
• Partner with Outside Sales, Scheduling, Production, and Materials teams to proactively address customer needs.
• Champion and manage Master Contracts, ensuring correct application of pricing and purchases.
• Monitor and manage customer shipments, driving just-in-time delivery and effective inventory management.
• Manage and reconcile customer purchase orders and pricing changes with accuracy. Take ownership of internal and external communications to strengthen customer partnerships
• Monitor and adjust order reports (due reports, aged inventory, ready-to-ship reports, pricing updates).
• Understand customer order patterns and proactively manage the effects of forecasts on production and inventory.
• Document inquiries from potential new customers and pricing information.
• Receive, review, and enter customer claims into internal databases; track claim status, maintain accurate records, and coordinate with cross-functional teams to ensure prompt resolution.
• Assist with execution and accuracy of daily reports and priority communications.

Support data management and reporting to optimize customer service.

Experience & Education:

• 2-year degree in Business or related field - equivalent experience will be considered.
• Willingness to learn and grow in the steel processing industry.
• Strong organizational skills with attention to detail.
• Ability to balance the needs of the customer with the capabilities and internal constraints of the company. Excellent communication skills - written and verbal.
• Steel Warehouse employees receive on-the-job training, a competitive compensation plan, and a comprehensive benefits package, including:
• 401k including company match
• Flexible schedule (after training is complete)
• Paid holidays
• Paid vacations
• Profit sharing
• Wellness program
• Goal completion bonuses
• Tuition Reimbursement
• Short/long term disability
• Company-paid life insurance
• Major medical, dental, and vision coverage with low weekly employee contributions Are you looking for a career opportunity in a stable industry that values your work ethic?

An opportunity that celebrates your achievements and values you as a person? Would you like to join an innovative business that invests in its team by offering mentorship, profit sharing and career growth opportunities? Steel Warehouse of South Bend is hiring for Account Manager positions. Over the past 75 years, Steel Warehouse has grown from one location to a business with international operations. We know the reason our customers stay and grow their business with us is our people . Visit www.steelwarehouse.comto learn more.

Job Type:

Full-time Pay:

$45,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Tuition reimbursement Vision insurance

Work Location:

In person