Find & Apply For Customer Service Manager Jobs in Vernon Hills, Illinois

Job Overview Since 1961, Neil Enterprises has been a proud, family-owned business built on trust, quality, and a passion for serving our customers. Over the decades, we've grown into a respected name across multiple industries, known for our exceptional products and personalized customer care. One of our most exciting divisions, The Varsity Line, is a leading supplier of licensed merchandise to college bookstores across the U.S. and Canada. We bring school spirit to life with thousands of custom-decorated products—think water bottles, mugs, keychains, magnets, coasters, lanyards, pens, and so much more—all proudly featuring our customers' licensed logos. If it's on campus, chances are you've seen our work!

Mission Statement:

Our mission has stayed the same since day one: deliver the best products, the best quality, and the best value—always backed by outstanding customer care. We're a team of sales-driven, customer-focused professionals who thrive on helping college retailers delight their students, alumni, and fans. We are seeking an energetic and results-driven Collegiate Account Manager to join our team! In this role, you will be responsible for the following: Responsibilities Managing key customer accounts Building and maintaining positive customer relationships Handling customer and vendor inquiries and disputes via phone and email Processing orders and art requests Tracking orders and following up with vendors to make sure deadlines are met Working with collegiate licensing entities Providing direct support to sales representatives in the field via phone and email Qualifications Bachelor's degree preferred but not mandatory 2+ years previous customer service experience Ability to multi-task and set priorities Ability to resolve problems independently Excellent verbal and written communication skills Strong organizational skills and attention to detail Experience with Microsoft Office Suite Travel once a year, for week long trade show; includes trade show participation (preparation, set up, tear down, etc.) Must be able to lift up to 25lbs when assisting with trade show exhibits Join us as a Collegiate Account Manager and become a vital part of our mission! Your energy, expertise, and proactive approach will help shape the future of our organization while providing rewarding opportunities for professional growth.

Pay:

$25.00 - $27.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Experience:

Customer service: 2 years (Required)

Language:

English (Required) Shift availability: Day Shift (Required) Ability to

Commute:

Vernon Hills, IL 60061 (Required)

Work Location:

In person