Find & Apply For Customer Service Manager Jobs in Shreveport, Louisiana

S&A Group | Louisiana Residents Only S&A Group is growing its team and seeking qualified professionals for a Benefits Coordinator role. This is an opportunity supporting prospective and existing clients through phone-based communication and account assistance. This role involves speaking with individuals who have requested information about our services, answering questions, explaining available options, and ensuring a professional client experience throughout the process. This opportunity offers structured training and systems, performance-based compensation, and opportunities for professional growth. About S&A Group S&A Group is committed to providing a professional and supportive environment where team members are equipped with the resources, structure, and leadership needed for long-term success. We value accountability, consistency, and professional development while creating opportunities for both personal and career growth. Compensation $50,000-$65,000+ annually (performance-based) Additional bonus opportunities available Performance based company trips Key Responsibilities Communicate with prospective and current clients by phone Explain service and benefit options clearly and professionally Assist clients with account-related inquiries, updates, and billing concerns Recommend suitable solutions based on client needs Accurately document client interactions and maintain records Follow company procedures, workflows, and communication standards Qualifications Experience in telesales, customer service, account management, or client support preferred Strong communication, interpersonal, and phone skills Organized, dependable, and detail-oriented Must have access to a laptop/computer, reliable internet connection, and a quiet workspace High school diploma or GED required Why Join Our Team? At S&A Group, we believe strong teams are built through support, professionalism, and shared success. We are dedicated to fostering a positive work environment that encourages growth, recognizes performance, and values the contributions of every team member.