Find & Apply For Customer Service Manager Jobs in Framingham, Massachusetts

Dutchess Cannabis in Framingham, MA is looking to hire Dispensary Supervisors! •Preference is given to internal employees for advancement opportunities! Our workforce will reflect the diversity of the City. We are looking to build a world class team that will shape the future of cannabis by hiring hard-working, passionate people with exceptional customer service skills. Are you someone who is personable, adapt in a fast-paced high-volume atmosphere, has a team player mentality or leadership abilities? Would you like to advance your retail career with a company that values both its employees and the community? If so, please read on! We offer great perks, including flexible schedules, 2 weeks of paid time off (PTO) for Full-Time staff, a generous employee discount and swag. If this sounds like the right retail opportunity with a cannabis dispensary for you, APPLY TODAY!

JOB SUMMARY

The Dispensary Supervisor assists with the day-to-day operations of dispensary (retail store) and provides support for the management team. This position is responsible for maintaining best-in-class customer service while ensuring compliance to all applicable regulations and company standards. The Dispensary Supervisor will set the standard for performance and keeping associates motivated. The role requires excellent leadership qualities and gain and understanding of dispensary inventory and products.

PRIMARY RESPONSIBILITIES

Provide best-in-class customer service to customersFollow and uphold established policies for sales and customer service to ensure customer satisfactionMaintain in-depth knowledge of all products and strains in the store as well as industry-wide product knowledge, and train and share that knowledge with other members of the teamAssist with monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Assistant Manager and General ManagerAssist all Dispensary Associates in the consultation of all customers to ensure that the employee is informed of the right product choices by being knowledgeable of how different methods of cannabis consumption affect customers differentlyComplete and appropriately delegate tasks assigned during scheduled shift, including: Correct cash handlingAccurate use and maintenance of the Point of Sale (POS) systemAccurate and timely data entry in both the POS system and inventory tracking systemAssistance in verifying order deliveries for accuracyEnsure adherence with security measures and safety complianceMaintenance of an organized and clean storeManagement of visitor logEnd-of-day daily update emailsEnsure accuracy with the vault Work with the Management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulationsDaily activities, maintenance, and data collection for any reported issues and/or complaintsOpen and closing proceduresAssist with the onboarding and training of new staff in partners...