Find & Apply For Customer Service Manager Jobs in Salem, Massachusetts

Job Listing ID:

4548402

Job Title:

Supervisor, Access and Patient Support

Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

08/14/2026

Hours Worked Per Week:

Not Provided

Shift:

Not Provided

Duration of Job:

Either Full or Part Time, more than 6 months SR You may contact this employer directly. (Obtain the contact information to print or add to your jobs.) Obtain Contact Information Job Summary US-Nationwide-FIELD Full time 20185173 Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need them-faster. What Customer Service Management contributes to Cardinal Health Customer Service Leadership is responsible for strategic oversight and management of personnel directly interacting with external groups including but not limited to patients, caregivers, healthcare providers, insurance providers, and pharmaceutical clients. Job Summary The Supervisor, Access and Patient Support will oversee program staff performing customer service, enrollment and reimbursement activities, benefit investigations for pharmacy benefit coverage, prior authorization assistance, copay enrollment and other hub services. The supervisor will be serving 2 emerging clients with advanced therapies and unique patient journeys. Qualifications Bachelor's degree in related field, or equivalent work experience, preferred 2-3 years proven experience in a leadership position within a call center preferred, exposure to customer service Strong communication and customer service skills, (written and verbal) Excellent leadership, troubleshooting, time management, and problem-solving skills Ability to prioritize multiple, concurrent assignments and work with a sense of urgency Highly organized by utilizing time management skills Commitment to the continued development of oneself and team members Ability to lead and engage remote employees Shift flexibility required if coverage is needed on an early/later shift What is expected of you and others at this level Consistently demonstrate Cardinal Health values (What we value): Integrity

• We hold ourselves to the highest ethical standard Accountable
• We bring passion, determination, and grit to deliver on our commitments Inclusive
• We embrace differences to drive the best outcomes Mission Driven
• We serve the greater goal of healthcare Innovative
• We develop new ways of thinking, operating, and serving customers Regularly practice the Cardinal Heath behaviors (The way we act): Invites curiosity Builds partnerships Inspires commitment Develops self and others Responsibilities Collaboratively oversees daily operations for an inbound and outbound patient access support team.

Ability to maintain development/training goals for team members in a 100% remote setting. Responsible for creating and maintaining Standard Operating Procedures and work instructions & metrics specific to the program. Responsible for conducting daily, weekly, monthly, and quarterly reviews of program metrics and reporting results to leadership. Manages workflow within assigned team to ensure efficient customer service operations. Monitors inbound call... First-Line Supervisors of Office and Administrative Support Workers Access our Statewide and Regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation Not Provided Job Requirements

Experience Required:

See Job Summary

Education Required:

None

Minimum Age:

N/A