Find & Apply For Customer Service Manager Jobs in Annapolis, Maryland

Jolly Yolly Kids is an indoor play and learning center for children aged 13 and under. Our mission is to create an unmatchable experience in a safe and kid / parent friendly environment. We hold the belief that amazing experiences can only be created in the hands with passion and ownership. Therefore, we will have our managers and team members "own" the store and drive to delegate as many decision-makings as possible to team members at each level. To make that happen, we would need to work together with passionate, responsible, caring and entrepreneurial talents. In return, we offer competitive benefit package including base salary, tiered bonus programs based on store performance and customers feedback / reviews. Please join us if you, Enjoy working and have patience with kids and parents; Ever think of owning the store, making a difference, and growing with it; Value and willing to foster a friendly, respectful and collaborative work environment Responsibilities Supervise daily operations: responsible for routine business activities, such as admission ticket sales, birthday party bookings, party call backs, events and customer services. Assist Store Manager in monitoring and adjusting staff schedules as circumstances change. Maintain store safety, performance, visual, cleanliness and operating standards. Assist Store Manager in managing inventory.

Build the team:

train, coach and mentor individuals in completing tasks assigned to them. Assist Store Manager to build positive and collaborative work environment.

Drive customer experience:

observe, document and recommend changes and improvements needed for an unmatchable customer experience. Work with the management team for execution and implementation.

Grow the business:

support company efforts to develop and integrate new businesses into existing ones. General profit and loss responsibilities and management roles. Qualifications Must have open availability for a flexible work schedule that meets the needs of the business, including evenings, holidays and weekend shifts. Willing to wear multiple hats, and be able to independently handle all services provided by the company, including but not limited to, open play, birthday parties, camps, drop-offs, events, etc. Uphold and adhere to company values all the time: 1) smile, 2) do not engage with customers (or other employees) during a conflict (always escalate it to a higher-level manager), and 3) do something small to make customers (or other employees) happier. Always go above and beyond to satisfy customer requests, and have the exceptional ability to effectively resolve customer complaints and manage situations and emergencies. Demonstrated ability to develop, lead and grow teams, and create a positive and collaborative work environment. Ability to communicate effectively and positively with all levels and customers, even under pressure. Excellent organizational and time management skills. Maintain the reputation of the company on various occasions. Ability to listen and be open to feedback for self-improvement and take constructive actions. Be able to monitor and adjust employee schedules as needed. 1+ years' experience in retail store, family entertainment or child education related industry with 1+ years' experience in leadership roles. High School Diploma or equivalent, college degree preferred. Willing to go through a thorough background check. We are hiring Store Manager, Assistant Store Manager, Shift Manager, Front Desk, Party Host, and Camp Teacher positions at both Fairfax, VA and Bethesda, MD locations.

Jolly Yolly Kids is an indoor play and learning center for children aged 13 and under. Our mission is to create an unmatchable experience in a safe and kid / parent friendly environment. We hold the belief that amazing experience can only be created in the hands with passion and ownership. Therefore, we will have our managers and team members "own" the store and drive as many decision-makings as possible down to team members at each level. To make that happen, we would need to work together with passionate, responsible, caring and entrepreneurial talents. As a return, we will offer competitive benefit packages consisting of base salary, tips, plus tiering bonus plans in line with store performance and customers feedback / reviews. Responsibilities Use our

UNMATCHABLE 3+2

model to serve guests: eye contact, smile, speak enthusiastically, stay connected, and always provide more than what customers expect. Anticipate customer and store needs by constantly evaluating environment and customers for cues. Respond to customer and store needs. Sell admission tickets, make sure all guests sign waivers, check/sell socks (all guests need to wear socks), and give stamps to admitted guests and check stamps when they exist. Strive to build great relationships with co-workers, as all positions require team work. Assist with new team member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Maintain a clean, organized, and safe environment both for customers and co-workers. Maintain regular and punctual attendance. Qualifications Customer service oriented. Strong interpersonal and communication skills. Patient and maintain a calm demeanor during periods of high volume. Stay nice but firm when enforcing store regulations and safety rules. Detail oriented and able to multi-task. Work well independently and in a team environment. Willing to go through a thorough background check. If you are interested, please send a resume to us. We are also looking for Shift Manager, Front Desk and Party Host.

Pay:

$17.00 - $19.00 per hour

Benefits:

401(k) matching Employee discount Application Question(s): Are you available both Sat/Sun and most holidays? How you commute to work? Are you able to go through a thorough background check?

Work Location:

In person