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Customer Support
Customer Service Manager
North Bethesda, MD
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Director 1, Customer Support Services Apply Now Search all jobs Job Description About the job In this role, you will collaborate with Segment Leadership at the DM and VP levels to maximize the value of contracted programs. You'll lead a team of Regional Account Managers, drive alignment with Segment strategies, and evaluate local sourcing opportunities to support operational and financial goals. Acting as the primary liaison between broadline distribution centers and regional partners, you will foster relationships and ensure consistent execution across the accounts you support. Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.
Pay Range:
$115940 - $180070
Incentive Eligibility:
Eligible to participate in Sodexo's incentive plan and earn variable compensation in addition to base salary What's in it for you Lead and mentor a team of Regional Account Managers, fostering professional growth and accountability. Shape sourcing strategies that optimize financial impact while supporting local partnerships. Collaborate with Segment Leadership to influence high-level strategic decisions. Evaluate and aggregate local sourcing opportunities to drive operational and business outcomes. Serve as a key liaison between distribution centers, regional partners, and internal teams. Drive process improvements and operational excellence across multiple accounts. Gain exposure to cross-functional projects that enhance strategic sourcing and value creation. What you'll bring Proven experience leading and developing teams in a dynamic, results-driven environment. Analytical skills to assess sourcing opportunities, financial impacts, and market data. Relationship management expertise to engage stakeholders across multiple levels. Strategic thinking to align initiatives with broader Segment objectives. Problem-solving mindset to address complex operational and sourcing challenges.
Requirements Education Requirement:
Bachelor's degree or equivalent experience
Management Experience:
5 years
Related Experience:
5 years What we offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. Who we are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Job Details Job Title Director 1, Customer Support Services Category Location(s)
