Find & Apply For Customer Service Manager Jobs in Brownstown Charter Township, Michigan

Job Summary We are seeking a highly organized and proactive Customer Service Logistics Coordinator to join our dynamic supply chain team. In this role, you will serve as a vital link between our customers, suppliers, and internal departments to ensure seamless logistics operations and exceptional service delivery. Your expertise in warehouse distribution, transportation management, and supply chain analytics will drive efficiency, optimize inventory control, and enhance overall customer satisfaction. The ideal candidate will possess strong data analysis skills, experience with ERP systems, and a comprehensive understanding of logistics processes across international trade regulations and freight management. Key Responsibilities Schedule and manage inbound/outbound, and balancing dock door availability Communicate directly with truck drivers, carriers, and dispatchers to confirm arrival times, gate/check-in procedures, and load/unload status Serve as point of contact for shipment status updates, ETAs, and exception handling (delays, detention, rescheduling) Assign trailers to appropriate dock doors based on product type, order priority, and warehouse layout Monitor real-time dock activity and proactively resolve bottlenecks, conflicts, or scheduling gaps Maintain accurate records of check-in/check-out times, trailer seals, BOLs, and detention/demurrage documentation Coordinate with warehouse operations, inventory, and transportation teams to align dock activity with pick/pack and put-away schedules Enforce yard and safety protocols for drivers on-site (PPE, trailer spotting, yard traffic flow) Escalate recurring carrier or customer issues to management with supporting data Required Qualifications 1-3+ years of experience in warehouse, transportation, or 3PL dock/yard operations Strong verbal communication skills; comfortable speaking directly with drivers and team members throughout the day Experience with WMS, TMS, or dock scheduling platforms preferred Ability to multitask in a fast-paced, deadline-driven environment Working knowledge of BOLs, freight documentation, and carrier basics Proficiency in Excel/MS Office preferred Preferred Qualifications Experience in cross-dock, distribution, or logistics environments Familiarity with detention/demurrage billing processes If you are passionate about optimizing supply chain processes through innovative logistics solutions while delivering outstanding customer service, we encourage you to apply. Join our team to help shape efficient logistics operations that support our company's growth objectives worldwide. #MS6

Pay:

$18.00 - $18.50 per hour Expected hours: 40.0 per week

Work Location:

In person