Find & Apply For Customer Service Manager Jobs in Kentwood, Michigan

POSITION SUMMARY

The Customer Training Coordinator is responsible for the administration, coordination, and execution of customer training programs delivered through Stiles University. This role owns the day-to-day training operations process, including course scheduling, enrollment administration, customer communications, training records management, program logistics, and related business processes. The Customer Training Coordinator serves as a primary point of contact for customers, instructors, sales teams, and internal stakeholders while ensuring training programs are delivered efficiently and provide a positive customer experience. The role also maintains training data and documentation within Salesforce and other business systems and contributes to the overall success of Stiles University programs.

ESSENTIAL FUNCTIONS

Administer and coordinate customer training programs, including course scheduling, enrollment management, training records, and program logistics. Serve as a primary point of contact for customers, instructors, sales teams, and other stakeholders regarding training programs and services. Ensure training programs are delivered in a professional and customer-focused manner by coordinating classroom setup, training materials, hospitality, and onsite logistics Maintain training-related data, records, documentation, and reporting within Salesforce and other business systems. Support invoicing, compliance documentation, and other administrative processes associated with customer training operations. Identify and implement opportunities to improve processes, customer experience, and operational efficiency. Support departmental initiatives and special projects as assigned.

QUALIFICATIONS

Bachelor's degree or equivalent experience. Three to five years of experience in administration, customer service, training coordination, operations, or a related field. Experience with Salesforce, CRM systems, Microsoft Office, and other preferred business software. Strong organizational, communication, and problem-solving skills.

SKILLS & ABILITIES

Strong organizational skills with the ability to effectively manage multiple priorities and deadlines. Excellent verbal, written, and interpersonal communication skills. Strong customer service orientation and relationship-building skills. Attention to detail and commitment to maintaining accurate records and documentation. Problem-solving skills with the ability to identify issues and implement solutions. Ability to work independently and exercise sound judgment. Ability to adapt to changing priorities and business needs. Proficiency in Microsoft Office and the ability to learn new software and systems quickly.

WORK ENVIRONMENT

Typical office environment Workshops and classroom settings as needed