Find & Apply For Customer Service Manager Jobs in Mooresville, North Carolina

Century Electrical Services is seeking an experienced Electrical Service Manager to lead and grow our residential and light-commercial service department. We're looking for someone who understands the electrical service business, knows how to lead technicians, delivers an exceptional customer experience, and takes ownership of department performance. This is not simply a scheduling position—the Service Manager will be responsible for the overall success, profitability, and growth of the service department. What You'll Do Lead, coach, and develop our service electricians and apprentices. Manage daily service operations, technician scheduling, and workload. Review service calls and ensure jobs are properly diagnosed, priced, documented, and completed. Monitor technician productivity, sales performance, callbacks, and customer satisfaction. Review estimates and assist technicians with pricing and technical questions. Maintain and improve our flat-rate service price book. Ensure technicians provide customers with clear explanations and appropriate repair and upgrade options. Follow up on larger service opportunities and outstanding estimates. Resolve customer concerns professionally and promptly. Monitor department revenue, labor costs, material costs, gross margins, and profitability. Manage truck inventory and material purchasing for the service department. Conduct regular technician meetings and training. Establish performance goals and hold team members accountable. Ensure work complies with the NEC, local requirements, company standards, and safety policies. Assist with recruiting, interviewing, onboarding, and developing new service technicians. Identify opportunities to expand our residential and commercial service business. Work directly with ownership to establish department goals and execute the company's growth strategy. What We're Looking For The ideal candidate has: Strong residential electrical service experience. Previous leadership, service management, field supervision, or electrical management experience. Excellent knowledge of electrical troubleshooting and the National Electrical Code. Understanding of flat-rate service pricing and job costing. Ability to review electrical work and provide technical direction to technicians. Strong leadership and coaching skills. Excellent organization and time-management abilities. Strong customer-service and communication skills. Ability to manage multiple technicians and service calls simultaneously. Comfortable working with estimating, scheduling, CRM, and field-service software. Valid driver's license and acceptable driving record. Experience with Jobber, ServiceTitan, Housecall Pro, or similar service-management software is a plus. The Person We're Looking For We're looking for a leader who: Takes ownership rather than waiting to be told what to do. Holds themselves and others accountable. Understands that great customer service and profitability go hand in hand. Can coach technicians without micromanaging them. Is comfortable having difficult conversations when necessary. Understands the importance of workmanship, cleanliness, communication, and professionalism in a customer's home. Wants to build a department—not simply maintain one. Takes pride in developing employees and helping them advance their careers. What We Offer Competitive salary based on experience. Performance-based bonus opportunity. Company vehicle. Paid vacation and holidays. Health insurance benefits. Retirement plan. Company-provided phone/tablet as required. Paid training and professional development. Direct involvement with company leadership and the opportunity to help shape the future of the service department. About Century Electrical Services Century Electrical Services is a growing electrical contractor serving the Charlotte and Lake Norman markets. We are committed to providing high-quality electrical work and an exceptional customer experience while creating a professional workplace where talented electricians can build long-term careers. We believe our reputation is built one customer and one project at a time. We're looking for a Service Manager who shares those values and wants to help us take our service department to the next level. Apply If you're an experienced electrical professional who is ready to move into a leadership role—or an established Service Manager looking for an opportunity to build and grow a department—we'd like to hear from you. Apply with your resume and a brief description of your electrical service and leadership experience.

Pay:

$85,000.00 - $125,000.00 per year

Benefits:

401(k) matching Health insurance Paid time off Professional development assistance Retirement plan

Work Location:

In person