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Account Coordinator Designer T's Brooklawn, NJ Job Details Full-time $24 - $32 an hour 16 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off 401(k) matching Employee discount Life insurance Qualifications Customer communication Full Job Description Designer T's is seeking a highly organized, customer-focused Account Coordinator to support our growing sales and account management teams. This role is focused on sales enablement, project coordination, proposal development, customer communication, and internal organization . The Account Coordinator will help organize opportunities, prepare customer-facing materials, coordinate pricing and product information, and keep projects moving from the initial request through order completion. The goal of this position is to manage the details and follow-up required to move opportunities and customer projects forward, allowing our sales representatives and account leaders to spend more time building relationships, developing business, and serving customers. This is an ideal opportunity for someone who is organized, proactive, comfortable communicating with customers, and able to manage multiple projects at the same time. Key Responsibilities Prepare customer proposals, presentations, pricing sheets, product selections, and sales materials. Gather product information, availability, pricing, decoration details, and vendor information. Coordinate mockups, samples, artwork requests, and product research. Communicate directly with customers regarding proposals, project updates, missing information, approvals, and next steps. Send meeting recaps, follow-up emails, pricing information, and product options. Track active opportunities, customer projects, deadlines, decisions, action items, and milestones. Maintain organized records of customer conversations, pricing, artwork, samples, approvals, and order details. Coordinate internal handoffs between sales, customer service, art, purchasing, production, fulfillment, and accounting. Identify missing information, project risks, and potential delays before they affect the customer. Assist with larger project-based opportunities, ongoing account programs, custom apparel orders, merchandise programs, and special initiatives. Support sales representatives and account managers with meeting preparation and post-meeting follow-up. Create and improve proposal templates, customer questionnaires, project checklists, and account-support processes. Help ensure projects are complete, accurate, and organized before moving into production. Provide support across a variety of customer types and account needs. What This Role Is This position is a combination of: Sales support Account coordination Project management Proposal development Customer communication Internal process coordination The primary focus is helping customer opportunities and active projects move forward efficiently, accurately, and professionally. What This Role Is Not This is not strictly an order-entry or traditional customer service position. While order coordination and customer support may be part of the role, the main responsibility is helping sales representatives, account managers, and customers stay organized throughout the sales and project lifecycle. Qualifications Strong organizational and project-management skills. Excellent written and verbal communication. Ability to manage multiple customer projects and deadlines. Strong attention to detail and follow-through. Comfortable communicating directly with customers, vendors, and internal teams. Ability to create clear, polished proposals and presentations. Proficiency with Microsoft Office, including Outlook, Excel, Word, and PowerPoint. Comfortable learning new software, customer portals, quoting systems, and project-management tools. Ability to work independently while collaborating across multiple departments. Strong problem-solving skills and a proactive approach to identifying next steps. Preferred Experience Experience in one or more of the following areas is preferred but not required: Promotional products Branded apparel Screen printing or embroidery Uniform programs Print or marketing services Account coordination Sales support Project management Customer success Proposal development Ideal Candidate The ideal candidate is someone who: Enjoys organizing complex projects. Communicates clearly and professionally. Takes ownership of follow-ups and deadlines. Can turn a customer conversation or request into an organized action plan. Is comfortable working behind the scenes to help salespeople and account managers succeed. Anticipates what information will be needed next. Can balance customer service with internal coordination. Remains calm and organized in a fast-paced environment. Wants to help build and improve processes as the business grows. Measures of Success Success in this role may be measured by: Speed and accuracy of proposal preparation. Timeliness of customer follow-up. Organization of active opportunities and customer projects. Accuracy of sales-to-production handoffs. Customer response times. Reduction in administrative work handled by sales representatives and account managers. Successful completion of customer projects. Revenue and gross profit generated from supported accounts and opportunities. About Designer T's Designer T's is a family-owned apparel decoration company serving customers throughout the United States. We specialize in high-volume screen printing, custom apparel, direct-to-film transfers, merchandise programs, and branded apparel solutions. Our goal is to provide customers with dependable service, clear communication, quality production, and an organized experience from the initial request through final delivery.

Pay:

$24.00 - $32.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off

Work Location:

In person