Find & Apply For Customer Service Manager Jobs in Sea Girt, New Jersey

Office Coordinator / Customer Service & Scheduling Jersey Boys Soft Wash - Wall, NJ Jersey Boys Soft Wash is hiring a dependable, organized Office Coordinator to handle customer communication, scheduling, follow-ups, estimates, and day-to-day administrative responsibilities. This is an important role within the company. You will help keep jobs organized, customers informed, leads followed up with, and outstanding tasks from being forgotten. We are looking for someone who can take ownership of the office side of the business and work independently without needing constant reminders.

Compensation Starting pay:

12.5% of job revenue There is opportunity for increased responsibility, earning potential, and advancement for strong performers as the company grows. Responsibilities Schedule booked jobs and communicate scheduling details with customers Monitor weather conditions and update customers when jobs need to be moved or rescheduled Keep the company schedule accurate and up to date Communicate with customers regarding jobs that are booked or currently in progress Check for customer questions, concerns, or messages that need a response Answer inbound phone calls, texts, and customer inquiries Follow up on outstanding customer payments Follow up on unpaid deposits Follow up on sent estimates and quotes that have not received a response Contact leads and customers who are scheduled for follow-up Follow up with older and cold leads Speak with prospective customers and provide estimates over the phone when appropriate Gather necessary job information, customer details, photos, and measurements Maintain organized customer notes and records Help move leads through the sales process Make sure customers receive clear communication before, during, and after their projects Identify issues that need to be brought to the owner or field team's attention Assist with other office and administrative tasks as needed What We're Looking For Strong communication skills Comfortable speaking with customers over the phone Professional phone, text, and email etiquette Highly organized and detail-oriented Able to manage multiple conversations and tasks at once Dependable and consistently on time Comfortable following up with customers and leads Able to work independently and take initiative Comfortable learning new software and systems Able to learn our CRM, scheduling, estimating, and communication systems Good judgment when prioritizing what needs attention Customer service or sales experience is a plus Administrative, scheduling, receptionist, or office experience is a plus Home-service industry experience is a plus This Position Is a Good Fit If You Like keeping things organized Are comfortable talking to new people Do not mind making follow-up calls Notice when something has been forgotten or left unfinished Can prioritize urgent tasks without being constantly supervised Communicate clearly and professionally Take ownership of your responsibilities Want to grow with a small, expanding company References Required Applicants must provide 2 references as part of the application process. For each reference, please include: Full name Phone number Relationship to you Professional references are preferred when available. References may be contacted during the hiring process. About Jersey Boys Soft Wash Jersey Boys Soft Wash is a growing exterior cleaning and property restoration company based in Wall, NJ, serving the Jersey Shore area. Our services include power washing, soft washing, roof cleaning, paver cleaning, sanding and sealing, and other exterior property services. As the company grows, we are building a stronger office operation so our field crews can focus on producing high-quality work while the office handles customer communication, scheduling, follow-up, estimates, and administrative responsibilities. To Apply Submit your Indeed application with any relevant experience in customer service, sales, scheduling, administrative work, office management, CRM software, receptionist work, or the home-service industry. Please include 2 references with their full name, phone number, and relationship to you.

Pay:

$3,000.00 - $6,000.00 per month

Work Location:

Hybrid remote in Sea Girt, NJ 08750