Find & Apply For Customer Service Manager Jobs in Melville, New York

Overview The Case Coordinator is responsible for staffing ABA therapists with appropriate clients, building and managing schedules, and ensuring efficient and effective service delivery. This position is a key part of our operations team and works closely with clients, therapists, and clinical supervisors to ensure all sessions are covered and scheduled appropriately. Duties Match ABA therapists to new and existing clients based on availability, location, language, and clinical needs Create and maintain weekly schedules for therapists and clients Coordinate with BCBAs and families to ensure client service hours are fulfilled Monitor therapist availability and caseload capacity Adjust schedules promptly in case of cancellations, time-off requests, or other changes Track authorization hours and ensure hours are used before expiration Communicate professionally with staff and families to resolve scheduling issues Update data in scheduling software or case management platforms Support intake team with client onboarding as needed Qualifications High school diploma or equivalent 1+ years of administrative, scheduling, or coordination experience Excellent communication and organizational skills Comfort working in a fast-paced environment with frequent changes Strong attention to detail Tech savvy — able to work with scheduling systems and spreadsheets This position requires a compassionate individual dedicated to making a positive impact on the lives of others through effective case coordination.

Job Type:

Full-time Pay:

$28.00 - $30.00 per hour

Benefits:

401(k) matching Health insurance Paid time off Referral program

Work Location:

In person